Shelter Resident Transition Program Lead

Job Description

As part of the world’s largest humanitarian network, the American Red Cross works on the front lines of the climate change crisis every day. We make a vital difference for families and communities in the U.S. and around the world who are coping with the impacts of this crisis. Through our Mission Adaptation program, our goal is to build and equip a resilient network of community-based partners and workforce ready to augment and enhance food security, emergency shelter and care, and access to health and mental health services needed when climate emergencies strike and to ultimately reduce the impact of climate caused displacement and poverty for families at extreme risk by helping them more rapidly transition to safe, stable, and affordable housing. If you share our passion for helping people and making a difference, join us in this excellent career opportunity.

The American Red Cross is seeking a Shelter Resident Transition Program Lead. This position is remote and can be done from anywhere within the United States (Eastern time zone preferred).

Provide management and oversight of the Shelter Resident Transition (SRT) Program ensuring that program improvement, implementation and defined activities are carried out in accordance with specified SRT objectives and the Mission Adaptation program. Provide planning, design and implementation support to assigned SRT program area. Coordinate with Client Care, Sheltering, and Community Engagement Partnerships to integrate components of SRT within those programs for both readiness and operational activities. Analyze SRT readiness and operational activities and identify areas for improvement. Support capacity and capability building activities for regional readiness, disaster response and recovery activities. May work with internal and external agencies to develop program strategies and proposal initiatives. Provide support, development and/or leadership guidance across the organization and among volunteers.

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities

• Direct and coordinate activities concerned with implementation and carrying out SRT objectives within Operations and Programs. Responsible for the planning, execution, and evaluation of the SRT program.
• Ensure integration of SRT principles and processes within Community Engagement Partnerships, Client Care, Mission Adaptation, and the Sheltering Programs.
• Collect and analyze SRT and Client Care data, monitor performance, identify areas of need and/or improvement, and develop recommendations for program application improvement. Develop reports on project status and issues for management review.
• Administer processes within assigned SRT program area and engage stakeholder programs and branches in the development, implementation, and evaluation of those processes. Analyze operating practices and recommend revisions to improve established procedures with SRT stakeholders.
• Defines technology requirements, approves technical solutions, and performs user acceptance testing to support SRT program. Proves staffing and planning for user training and ongoing support.
• Support SRT field workforce with programmatic guidance and identifying potential SRT leadership for DRO operations.
• Collaborate and coordinate with internal departments and external government and/or non-government agencies such as FEMA, HUD and National VOAD in the development and evaluation of program strategies and proposal initiatives as required.
• Develop and execute programs with the principles of diversity, equity, and inclusion.
• Work with Divisions and Regions to build SRT capacity including engaging, managing and supporting the SRT management workforce. Engage and manage a volunteer workforce.
• Perform other duties as assigned.

Scope: Individual contributor with comprehensive knowledge in casework, disaster preparedness, response and recovery. Ability to execute highly complex or specialized projects; adapt precedent and may make significant departures from traditional approaches to develop solutions.

Qualifications

Education: Bachelor’s degree required preferably in Social Work or Business and Community Services.

Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required preferably within a disaster relief, non-profit or a community service organization.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Skills & Abilities: Demonstrated in-depth knowledge of preparedness, response and recovery for readiness and operational activities with an understanding how to support vulnerable populations in each phase. Ability to execute highly complex or specialized projects; adapt precedent and may make significant departures from traditional approaches to develop solutions. Demonstrated ability in creating presentations and developing training modules. Excellent interpersonal, verbal and written communication skills including training and presentations. Proven track record in the development of project plans and strategies to achieve organizational goals. Demonstrate analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Ability to work on a team within a matrixed environment.

Travel: Travel may be required.

• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Other: All full-time employees in the disaster cycle must be willing and able to be deployed, as needed. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity. Upon employment, must be able to learn and become proficient in: ARC programs and procedures, Volunteer Management, Financial Management, Cultural Competency, Emergency Management Practices, and Community & Government Partnerships.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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