Service Associate (Passport Processor)

Front Office, Shangri-La, Qaryat al Beri, Abu Dhabi

An exciting opportunity has opened up for a Passport Processor to join the team in Traders Hotel. The successful applicant will be one of the faces of the hotel and assist guests whilst they check-in.

What are we looking for?

A high standard of etiquette.
Efficiency and punctuality.
Attention to detail.
A warm and friendly character.
Ability to work in a fast paced environment.
Inspires others to deliver a memorable experience.
Previous experience in luxury hospitality/customer service.
Lives and breathes the company values.

What will you do?

Maintain a high standard of service and professionalism among the team.
Be a point of call for all members, VIP’s and Special Attention Guest’s.
Work with Traders Club colleagues to keep excellent service standards.
Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
Remain aware of all activities within the hotel.
Assist other departments where necessary.

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.