Dice
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Role: ServiceNow Development Lead
Location: Oaks, PA
Mode Of Hire: Full Time
Responsibilities :-
- Lead a team of developers to deliver technical solutions on the Service Now Corporate platform
- Develop, maintain and execute project plans, timelines, and roadmaps
- Collaborate with cross functional teams to understand their business requirements and translate them into technical solutions on the ServiceNow platform.
- Ensure that code is developed and maintained according to best practices.
- Write clear and concise technical documentation
- Oversee the development, testing, deployment and support of Service Now modules, applications and workflows
- Develop and deliver training to users on Service Now functionality
- Ensure that Service Now solutions are properly documented and supported
- Assist in the development/mentorship of other team developers.
- Stay up to date with the latest developments, features and best practices in Service Now, to continually enhance the platform’s capabilities.
Skills Required :-
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum of 3 years of hands-on experience as a Service Now Developer, with at least 5 years in a leadership role. Should have a proven track record of successful platform customizations and implementations.
- Strong understanding of Service Now architecture and development best practices
- Experience with Service Now modules such as Incident Management, Asset Management, Change Management, Service Catalog, Virtual Agents and Performance Analytics
- Experience with configuring Service Now integrations with other applications like Workday, Jira and MS Teams (including APIs)
- Strong analytical and problem-solving skills
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) and ITSM Certified Implementation (CIS-ITSM) certifications.
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