Service Support Worker – Health and Local Crisis Response

Service Support Worker – Health and Local Crisis Response
Location: BRC Office, Coronation Road, Norwich, Norfolk, NR6 5HD
Contract: Permanent
Hours: 35 per week
Salary: £20,620 per annum
We’ve got an opportunity…
Do you love helping people in need? Are you looking for a rewarding role that could either kick start your career in the health and social sector, or you are already established? We are looking for a passionate and enthusiastic person with great people skills to join our Independent Living team.
At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of people’s lives, allowing them to continue living at home in comfort.

You will provide reactive, focused and flexible support to adults either following a hospital stay to enable early discharge when clinical needs have been met or to those living in the community to prevent hospital admission. You will assist the Independent Living Service Coordinator by undertaking duties required to meet the service users’ needs in order to re-enable service users to remain in their own home and prevent hospital re-admission.

You will respond to referrals from Clinicians and Community Health Professionals and will be required to have the ability to assess service users’ needs, complete and follow a support plan for the individual. In addition, you will be pr oviding practical and emotional support in the service user’s own home and signposting to other services where appropriate to enable the individual to live independently in their own home.

Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Health and Local Crisis Response can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationships with both colleagues and service users.

Say hello to the team…
The Health and Local Crisis Response Team supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

This role could be for you if…

You can make things great. You know how to improve service quality for the benefit of users.
You’re professional. You can deal with queries in a diplomatic and confidential manner
You love being flexible. Working hours out with the norm suits you.

Also, you should be the following:

Educated to GCSE level (or equivalent by experience)
IT literate
Full driving licence holder and access to own vehicle
Have a good knowledge of services provided by the NHS and Social Care

(Please see the Job description and person specification attached for full criteria)
The closing date for the role is 11:59am on Wednesday 8th March 2023 with interviews expected 20th March 2023.
Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.
Should you have any questions on this role please email us at quoting vacancy ID 7355
A full person specification and job description is available as a download in the “Role Profile / Job Description” link.
Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.
We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays)
Option to buy an extra 5 days annual leave
Up to 6% contributory pension
Flexible working policy