Service Support Worker

Support Worker – Emergency Department
Location: The Grange University Hospital, Llanfrechfa Grange, Caerleon Road, Cwmbran NP44 8YN
Contract type: Fixed Term Until 31st March 2025
Hours per week: 22
Salary: £20,405 per annum pro-rata
Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?
Are you caring and resilient and can think on your feet within a pressured setting?
You will be based in the fast paced Emergency Department, providing care to patients and their families. You will undertake non-medical tasks to free up the medical staff. This will enable them to focus on their clinical role whilst you make a patient’s stay as relaxed as possible.
A day in the life of a Support Worker:

You will escort patients to assigned departments.
You will collect prescriptions to speed up their discharge.
You will assist with giving out meals and ensure patients have food/drink while waiting for long hours.
You will drive patients home when discharged, making sure they are safely settled.
You will signpost and refer patients to other sources of assistance within their area.

Please note that this service runs from Monday to Sunday 10am to 10pm, including bank holidays.
To be a successful Support Worker:

Do you know how to improve service quality for the benefit of users? Can you deal with queries in a discreet manner?
Do you have a good knowledge of services provided by the NHS and Social Care?
Are you IT literate?
Do you have a full UK driving licence allowing you to drive a manual transmission vehicle?

Closing date for your application is Thursday 7th December 2023.

Please note that early application is urged as we reserve the right to close the advert early.

In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career + learning prospects.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis