Service Support Assistant

Service Support Assistant
Job Location: 10 Acres Hill Lane, Parkway Business Centre, Sheffield S9 4LR.
Hours: 21 per week
Salary: £20,253 per annum based on 35 hours per week
Contract Type: Permanent
Are you an enthusiastic, compassionate, people-focussed individual who wants to play a vital role in helping people to maintain their independence? This role could be for you! You could join us a Service Assistant in our Mobility Aids Service (MAS) based in the Sheffield area.
The British Red Cross Mobility Aids Service offer loans of wheelchairs and other mobility items, as well as training on how to use them properly. As such, we give people the ability to continue living independently without the need for outside help, whilst also easing people’s transition to living at home again following a hospital stay.

In part of the territory, we have relationships with health commissioners to provide equipment that allows people to maintain their independence whilst living with a health condition.

A day in the life of a Service Support Assistant…

You will provide administrative and operational support to the Mobility Aids Service. This may include dealing with face to face queries and calls, processing invoices, and operating across different systems.
You will work alongside our existing volunteers and staff to provide outstanding customer service when interacting with service users in person, on the phone, and online.
You will carry out a range of duties, ensuring that the delivery service, stock control systems and other administrative systems meet the needs of the service and maintain smooth and efficient operations.

The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis.

This role of Service Support Assistant might be for you if…

You’re IT literate with Microsoft Office and have the ability to learn and work with an online stock management system.
You’ve got good teamwork, communication and customer service skills and are comfortable handling financial transactions.
You’d be confident dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.
You’re organised, can prioritise tasks and manage your workload in a busy environment.
You have a full clean driving licence (with over 2 years of driving experience).

Closing date for applications is 23.59 on Monday 17th July 2023 with interviews to follow shortly after.

In return for your commitment and expertise, you’ll get:
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis