Legacy Health
Responsibilities
TECHNICAL COMPETENCE/SERVICE:
Represents Legacy Health and department by establishing and maintaining excellent working relationships with all clients. Communicates, asking client needs each time they visit customer each day. Works with the customer and courier supervisor/ manager and/or Legacy Diagnostic Sales Reps as needed, to address any client issues or problems expressed.
Transports items, which may include specimens, orders, drugs, reports, films and supplies, maintaining specific times where required.
Demonstrates understanding of and complies with policies and procedures.
Quality Control/Equipment Maintenance
Utilizes and maintains equipment properly.
Recognizes problems, synthesizes alternatives, and presents possible solutions to appropriate manager or designee.
Performs preventive maintenance on vehicles/equipment and appropriately reports any vehicle damage. Correlates data and takes appropriate action when problems arise.
Demonstrates support for Continuous Quality Improvement (CQI).
Cost Saving And Tracking
Count and document tubes and specimens picked up. Distribute supplies to clients. Match volume of supplies and pickups and report significant discrepancies to supervisor for DFR and manager follow-up to maintain appropriate supply costs.
Use best standards to minimize dry ice, car and other internal supplies. Contribute cost saving ideas to manager and supervisor and share at staff meetings.
Keep supervisor informed of lab competition and service observed at customer sites.
Track frequency of specimens on pickups to see if a client should be on regular or will-call status to conserve resources.
Professional Development
Maintains and continually upgrades knowledge of departmental procedures to improve the quality of services.
Assists in teaching other employees by demonstrating and instructing the mechanics of performance of routine procedures.
Professional Communication
Demonstrates excellent interpersonal skills.
Supports the organization’s mission and philosophy as reflected in client relations, teamwork, communications and confidentiality.
Demonstrates The Legacy Preferred Employee Profile In All Areas.
Communicates accurately, effectively and in a respectful manner.
Strives to consistently meet customer expectations.
Responds promptly to customer information requests.
Productivity/Workflow
Properly utilizes departmental resources to ensure accurate, efficient, quality services.
Alerts appropriate manager, supervisor or dispatcher immediately to client service issues.
Consistently meets department timelines for completion of activities.
Manages workload effectively.
Sets priorities appropriately.
May assemble patient and supply orders permitting delivery within required time frame.
May shelve supplies daily.
May be responsible for inventory ordering and control on a fill-in basis.
Safety And Security
Ensures patient, personnel, department and facility safety and sanitation through knowledge and application of established policies and procedures, safety, security, and emergency plans.
Stays informed of latest OSHA and ODOT requirements for ground transport of biological specimens.
Performs routine safety program checks on all vehicles or instruments assigned..
Maintains a clean and orderly work area and vehicle.
Documentation
Maintains delivery/route log with detail of specimens picked up at each site.
May complete packing slips with delivery.
Education
Qualifications
High school diploma or equivalent.
Experience
Customer service experience and familiarity with the department service area road system.
Skills
Excellent customer relations and interpersonal skills. Must be well organized with ability to prioritize workload to meet team goals. Ability to make independent decisions and work as a team member on decisions. May require good telephone skills.
Legacy’s Values In Action
Follows guidelines set forth in Legacy’s Values in Action.
Equal Opportunity Employer/Vet/Disabled
Licensure
Licensure/Certification
Valid driver’s license and a driving record that meets insurance carrier requirements.
To apply for this job please visit careers-lhs.icims.com.