Service Manager – Refugee Support

Location: Norwich (IT equipment and a phone will be provided to enable home working) Contract type: 12 month Fixed Term Contract Hours: 17.5 hours per week. The actual working pattern will be discussed with the successful candidate Salary: £25,264 -£28,539 per annum, pro rata (salary includes a market supplement of £1,887 per annum)

Are you a manager passionate about making a difference to people in crisis as a result of their migration status?

We have an exciting opportunity for a Service Manager to join our Refugee Support team. We provide casework, advocacy, practical and emotional support to people affected by asylum and immigration issues.

Our front-line services are delivered by a dedicated team of casework and projects coordinators as well as volunteers. Through effective signposting, referrals, advice, and advocacy support, the team enables our service users to access the support they need. We are seeking a highly motivated and proactive individual to manage and develop our front-line services.

You’ll provide direct line management to a team of staff and will have responsibility for internal performance and resource management, including working with team members to build their casework and project coordination skills and capabilities. You’ll be an escalation point for complex casework and service delivery issues. You’ll work as part of the wider management team to proactively develop the service, including developing local partnerships and networks.

Behind every great cause, there is a great team making it happen

Our team provides casework, destitution and emotional support to refugees and asylum seekers. Many of the people we support are in situations of destitution; experiencing social isolation, trauma and family separation while trying to navigate complex welfare and legal systems. As part of our continued commitment to helping during the Ukraine Crisis, this role also includes supporting the development and implementation of the pre-arrival and post-arrival activities aimed at people impacted by the Ukraine conflict.

We are all connected by the common goal of supporting people who have experienced displacement to feel safe and live with dignity. You’ll work collaboratively with the wider East of England refugee support team with colleagues in Luton, Peterborough and Chelmsford, and external partners, to ensure our service users are provided with high quality, safe, person-centred support.

This role might be for you if…

You have strong operational management skills, in conjunction with experience delivering client-focused projects and activities to vulnerable people with complex needs. You’ll also ideally have experience in delivering casework to these groups.

You have excellent communication and relationship building skills, as well as experience liaising with external agencies on a frequent basis. You should also have the ability to develop and maintain internal and external partnerships to agreed outcomes.

You have an in-d epth knowledge of rights, entitlements, and agencies in the field of asylum seekers, refugees, and/or other vulnerable migrants.

You will be confident in your ability to prepare, manage and monitor budgets and able to collate, interpret and report on a range of management information.

You’re a competent people manager and know how to get the best out of a team. You’ll also be a great team worker, and can actively work alongside others to develop and achieve operational plans.

You’re comfortable working in a fast paced environment and can juggle your workload and prioritise responsibilities in line with business objectiv es.

Closing date for applications is 23.59 on Thursday the 25th August 2022, with interviews expected to take place shortly after

What you’ll get in return

As well as a rewarding role with a global charity, you’ll get access to a wide range of benefits, these include:

• 36 days holiday (including Bank Holidays) – pro rata for fixed-term roles
• Option to buy an extra 5 days annual leave
• Up to 6% contributory pension
• Flexible working policy
• Discounts from a range of online and high street retailers

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination.

Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity i s something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on LinkedIn – British Red Cross, to hear about our latest job vacancies.

Connecting human kindness with human crisis