Service Integration Analyst

Job Family Group

Information Technology (IT)

Worker Type

Regular

Posting Start Date

February 2, 2022

Business Unit

Projects and Technology

Experience Level

Experienced Professionals

Job Description

What’s the role?

Enterprise Technology SOM Service Integration is the Central team who manages Incident / Problem / Technical Debt /Change and Asset and Configuration for all Pillars under Enterprise Technology SOM. This role will require a lot of coordination and understanding the process to enable us to develop the reports required for Management and monitoring daily activities and compliance.

Key Accountabilities Will Include

• Manage end to end aspects of EOL (End of Life) Processes such as scoping, discovery with the ability to perform due diligence and share with stakeholders
• Risk Analysis and Documentation for all associated processes
• Contact the application focal to understand the application roadmap and segregate into Migration candidate/Delivery Vertical managed migration/Direct decommission.
• End to End tracking and follow up along with financial aspects for all decommission projects
• Responsible for ServiceNow Reporting for incident / asset & configuration, Incident / Problem management, and Change management across Enterprise Technology SOM pillars and services.
• Share the responsibility for managing Incident/ Problem / Change process / Asset & Configuration processes across Enterprise Technology SOM pillars and services.
• Work with multiple stakeholders for Planning and Integration related activities
• Creating various reports based on business requirements and circulating them at agreed frequency and agreed format which may need flexibility and adaptability.

What we need from you?

Beyond That, We’d Hope To See As Many Of The Following On Your CV

We are keen to hear from candidates who have a bachelor’s degree in IT and/or Management with proven IT and ServiceNow experience on process and reporting.

• ITIL Process knowledge – Incident / Problem & Change Management
• Complete understanding of ServiceNow, specifically relevant to reporting/ dashboard
• Proven ability to work collaboratively & influence others in a cross-functional, multi-application, multi-service providers environment
• Self-starter with good analysis and problem-solving skills
• Demonstrate a good understanding of Security and regulatory policies.
• Experience of working in a virtual cross cultural global team environment
• Presentation skills with a high degree of comfort with both large and small audiences
• Ability to take periodic calls outside of working hours to facilitate working in a global environment

Having The Following Qualities Is Also An Advantage

• Knowledge in Power BI and Salesforce
• Knowledge on Compliance and Controls
• Hands on experience on Migration, Debt consolidation for IT Infrastructure and Application support

Shell started operations in the United Kingdom more than 110 years ago. Since then, we have grown into a leading innovative Oil & Energy company that rewards its employees by investing heavily in their careers and learning. Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme. When your ideas travel, Shell will benefit, and innovation will thrive. Shell has a key role to play in helping meet the UK’s growing energy demand, whilst using innovative technologies to develop cleaner energy. We are the largest FTSE 100 company in the UK by market capitalisation and make a significant contribution to the UK economy. As well as processing 35% of the gas coming into the UK, we serve more than four million customers at our filling stations each week. Shell employs some 6,400 skilled staff as well as many contractors.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential…

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

IT is committed to supporting flexible working arrangements where feasible, and subject to applicable policy, regulations and legislative frameworks. If appropriate, please make clear in your application the type of flexible working arrangements for which you would like to be considered.

Disclaimer

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.