Service Improvement Manager

JOB TITLE: Service Improvement Manager

LOCATION: The Round House, Ashington

SALARY: £35,000

ACCOUNTABLE AND REPORTING TO: Head of Operations

RESPONSIBLE FOR: Continuous improvement, innovation and

development of new and existing services

PURPOSE OF THE ROLE: To support the continuous improvement of

existing AUKN services (primarily Homecare) and

the development of new services to support older

persons in Northumberland.

The Key result areas of the role:

1. Support the diversification of Homecare and other services for older

people across Northumberland

2. Take responsibility for all aspects of the implementation of new services

& opportunities, following approval by the Board/SubCommittee of

appropriate business cases. Ensure that services developed are of high

quality, meet customer need and are financially sustainable

3. Support the compliance of all services to the Care Act, CQC regulations,

Contractual obligations and AUKN policies and processes to ensure the

highest quality of Homecare and associated services, at all times, with

operations running 24 hours per days 365 days per year.

4. Developing, negotiating and retaining contracts for services in

accordance with business plan targets.

5. Leading a continuous improvement culture, which maximizes the

contribution and potential of staff, feedback from customers and other

stakeholders Registered Manager Nov 21

THE MAIN DUTIES OF THE ROLE:

• Support Head of Operations and Registered Manager in the performance,

quality and business growth of Homecare.

• Provide excellent customer service to both clients and stakeholders.

• Support AUKN quality agenda, ensuring services comply with National

Essential Standards laid down in the Health and Social Care Act 2008

(Regulated Activities) Regulations 2010 and the Care Quality Commission

(Registration) Regulations 2009 and continues to meet its requirements for

registration. This will include continual review and development of all service

systems, risk and quality management related policies and procedures.

• Ensure full performance management, including quality standards and

controls are in place for all services delivered by Homecare.

• Provide strategic advice to the Head of Operations so that they will have

accurate view of the sector and the future.

• Create initiatives to take advantage of sector opportunities, reduce

operational threats, forestall risks, and maximise core strengths.

• Uphold and demonstrate the values of AUKN to deliver its mission and aims.

• To contribute to and work effectively as part of the Senior Team to influence

and deliver strategic plans.

• In order to be able to meet the responsibilities associated with this role

candidates will need to be able to drive to locations across Northumberland,

provide evidence that they have received their Covid 19 vaccination .

• It is also expected that candidates will have already achieved their Level 4

NVQ in Health & Social Care qualification and previous experience as a

Registered Manager is preferred.

For more information call us on 01670 784 800 or to apply for the position, please send your CV and a covering letter to [email protected].



Closing date for applications is Wednesday 9th March 2022.