Service Expert (D365), Client Excellence Platform

Securitas is a knowledge leader in security; driving the industry with the tools of tomorrow, not with the tools of yesterday. The security of the future is a combination of people, knowledge, technology and data.

Our big bet strategy for the mid and long-term future is called “Securitas Intelligent Security”. The SIS strategy will leverage technology in new and innovative ways to offer better, streamlined, and efficient services that will be predictive in the mid-term, and intelligent in the long term.

Service Expert (D365), Client Excellence Platform, Global IT

Main tasks:

• Provide service (technical and functional) expertise in service related projects (incl. development, testing and operational implementation)
• Monitor and report operational performance, analyze flows and define root cause of issues, incidents, bugs and drive resolution
• Ensure communication and collaboration with business, IT and service provider stakeholder to ensure high user satisfaction
• Support in service description and technical specification related to the service
• Support the demand for service related items in the service catalogs
• Support Application Management process
• Ensure SLA/OLA service fulfillment (service continuity)
• Continuous service improvement
• Knowledge transfer to Support and Application Management teams and help desk, including service support and methodology documentations
• Work actively to improve team performance and collaboration
• Ensure compliance of IS/IT services according to legal and security guidelines .

Key competences:

• Good knowledge of D365 CRM suite (D365 Sales, D365 Customer Service, D365 Filed Service, D365 Project Operations, D365 Customer Voice)
• Understand the functional needs and technical constraints of the service and the service consumers
• Experience in D365 configuration
• Experience in Service Operations and management
• Experience in working with D365 service support or maintenance
• Experience from Service Operations
• Experience from working with service support
• Experience from working ITSM tools (example ServiceNow)
• Experience from working in global environment

Nice to have:

• Experience from ITSM process management
• Experience from working with large suppliers in a global environment

Key personal skills:

• Fluent in English
• Strong verbal and written communication
• Ability to identify improvements
• Analytical thinking, problem solving and decision making
• Knowledge sharing
• Service minded

What we offer:

• Friendly work atmosphere
• Stable working conditions
• Sports card
• Medical insurance
• E-learning platform access

If it all sounds good for you, don’t hesitate and apply!