Service Assistant

Service Assistant
Job Location: British Red Cross, 78 Walton Road, Woking, Surrey, GU21 5DW
Hours: 20 per week
Salary £18,965 based on 35 hours per week
Contract Type: Permanent
Could you be the first point of contact for our Mobility Aids Service and make a difference to people’s lives?
We are looking for a Service Assistant to join our Mobility Aids Service (MAS) based in the Surrey area.
The aim of our service is to provide a range of standard wheelchairs and mobility equipment to people who need them within the local community.
The work you will do will be crucial to the organisation, and therefore vital to the lives of those in crisis.

A day in the life of a Service Assistant will involve:

Providing administrative and operational support to the Mobility Aids Service. This may include face to face queries, taking calls, processing invoices and operating across different systems.
Carrying out a range of duties, ensuring that the delivery service, stock control systems and other administrative systems meet the needs of the service and maintain smooth and efficient operations.

To be a successful Service Assistant, you’ll need:

To be IT literate, know your way around Microsoft Office and have the ability to learn and work with an online stock management system.
Customer service experience and be confident dealing with cash and card payments.
Experience of working in a fast paced environment with changing priorities.
To be able to work in an efficient manner with minimum supervision.

A full clean driving licence (with over 2 years of driving experience) is preferable but not essential.
Closing date for application is 23.59 on Thursday 6th July 2023 with interviews to follow.
In return for your commitment and expertise, you’ll get:
• Holidays – You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
• Pension scheme– We offer up to 6% contributory pension.
• Flexible working – We will do what we can to make sure you work in a way that suits you
• Learning & Development Opportunities – We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
• Discounts – You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
• Wellbeing Support – Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
• Team Working – You will be working as part of a team that is supporting our mission of helping people in crisis.
• Cycle2Work -The cycle to work scheme enables you to lease a bicycle.• Season ticket loan – We offer an interest free loan to buy a season ticket for travel between home and work.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network ,our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis