Service Assistant

Working within a delightful small property as part of passionate team this role as a Service Assistant plays a core part in providing fantastic welcome and customer service. Do you enjoy helping people and providing a great service? Do you like history and storytelling that brings a place to life? If so – this role could be for you.

Salary: £10.50 per hour

Contract/duration: Fixed Term Contract until 3 November 2024

Interviews: Either 30th January or 6th February, TBC

Hours/working pattern/hours: 15 hours per week, Thursday and Friday every week (No evenings, no split shifts and no weekend work)

What it’s like to work here

Cherryburn, this former family farm of traditional stone buildings, was the birthplace of Thomas Bewick (1753 – 1828), the father of modern wood-engraving. In Bewick’s words: ‘Cherryburn, the place of my nativity, and which for many years my eyes beheld with cherished delight, is situated on the south bank of the Tyne, in the county of Northumberland, a short distance from the river. The house, stables, etc., stand on the west side of a little dean, at the foot of which runs a burn.

Cherryburn sits in a portfolio which also includes Allen Banks & Staward Gorge, Housesteads Fort and George Stephenson’s Birthplace. Roles within this portfolio are varied and the team is looking for a committed person who’ll contribute to the locations’ ongoing growth and success.

There is a bus route which stops very close to the property. Rail links at either Prudhoe or Stocksfield, relatively close by.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

• AZ015 North East

What you’ll be doing

Visitors are a vital part of what we do. As the Service Assistant it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of their day.

In this role, you’ll be

• Helping set up at the start of the day
• At property reception working outside alongside a small team of dedicated staff and volunteers in delivering outstanding customer service to the property, welcoming our visitors with a personalised historically accurate account of the place and Mr Bewick
• Providing information and orientation, ensuring our visitors get the very best from their visit
• Working on our property tills to process payments of Cherryburn related prints, and promoting our Growing Support strategy (Memberships/Donations/Fundraising)
• Support in the delivery of events at times throughout the year
• Support across the property when required.

Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people. You maybe asked to help in different tasks across this very small property. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit. This role would suit anyone with a passion for delivering great customer service and a keen interest in local history and learning about visitor operations.

Who we’re looking for

• Customer focused with positive attitude
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice

Click here to find out more about the benefits we offer to support you.