Senior Systems Integration Business Analyst(Integration Consulting Specialist)

Summary of the role:

Are you the next Senior Systems Integration Business Analyst we are looking for?

• You will support the Hotel IT platform systems integration strategy.
• You will be responsible for the discovery and analysis of customer’s ecosystem, management of systems integration scope and flows, technical documentation and service delivery management.
• You will have customer facing responsibilities and will provide integration support using Amadeus web services standards and best practices.

In this role you’ll:

• Integration Design:
  • Be accountable for the design of the integration of a customer’s ecosystem with Amadeus CRS/PMS.
  • Drive scoping sessions with customers and partners, understand and analyze business and technical requirements.
  • Coordinate with all necessary teams to come up with an integration solution.
  • Make sure the ecosystem is properly understood and captured, that all services are mapped, that all integration workflows are designed and all dependencies (internal and external) are tracked.
  • Make sure the integration strategy is in line with Amadeus strategy while at the same time meets the customer needs.
  • Make sure the solution is well communicated inside the R&D organization.
  • Present functional walk-throughs to all concerned stakeholders.
  • Contribute to the elaboration of AHP API strategy cross customers.
  • This would represent around 50% of the overall activity.                 
• Customer and Partner Relationship:
  • Ensure a good relationship with customers and partners (PMSs, OTAs, RMSs…).
  • Listen to their needs, manage their expectations.
  • Set Amadeus expectations to the customer as well.
  • Provide expertise and guidance on the solution.
  • This would represent around 20% of the overall activity.                                 
• Delivery:
  • Manage project in autonomy including Reporting, Risk management and delivery.
  • Follow the deliveries to ensure that the integration is in line with the customer/partner requirements.
  • Handle Change Requests as they come, understand the need, propose workarounds, coordinate the solution design.
  • This would represent around 20% of the overall activity.                                 
• Technical and functional expertise:
  • Build and maintain end to end knowledge of our products and their usage.
  • Build and maintain industry knowledge.
  • This would represent around 10% of the overall activity.                                                                                                                                                                                 

About the ideal candidate:

• Education:
  • Bachelor’s degree with 5+ years of experience in software development and/or business analysis.
  • Master’s degree in computer science is a plus.
• Relevant Work Experience:
  • Work in the Hospitality Industry.
  • Work in Amadeus Hotel distribution or Hotel IT areas.
  • Software developer, business analyst, QA, solution manager, pre-sales, project manager.
  • Customer facing role.
  • Any work requiring both business and technical understanding in a customer facing environment.
• Business Understanding:
  • Understanding of the challenges of companies working in complex ecosystems.
  • Understanding of Reservation Systems, Inventory Systems and Shopping Engine.
  • Understanding of the Hospitality industry is a plus.
• Skills:
  • Computing:
    • Experience with modeling tools, UML
    • Experience with SOAP and REST web services; understanding of SaaS delivery model
    • Experience with testing tools for web services
    • Working knowledge of Object-Oriented Design principles
    • Knowledge of relational and NoSQL databases
    • Working knowledge of Unix is a plus
    • Working knowledge of programming languages like Java, Python or C++ is a plus
  • Other:
    • Detailed oriented, demonstrated discipline and analytical problem-solving skills
    • Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
    • Ability to think outside the box, adapt to circumstances, learn from co-workers, and share information and experiences.
    • Must have excellent interpersonal skills and the ability to communicate in a positive and professional manner, both verbally and in writing
    • Leadership, problem-solving and troubleshooting skills with proactive customer service skills
    • Must be self-motivated, results oriented, and drive toward completing goals and projects on time
    • Ability to multi-task and manage priorities
    • Ability to work collaboratively with diverse groups and individuals

What we can offer you: 

• The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective 
• Skills development and opportunities to try new ideas 
• A global diverse work environment 

Application process: 

The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV and apply. 

Are you the one we are looking for? Apply now!