adidas
Purpose & Overall Relevance For The Organization
- Provide support to the Project and Process Manager
- Establish and follow up on relevant cross-group reporting in order to steer the order book in collaboration with Customer Fulfillment and Finance
- Analyse relevant Account Operations processes and KPIs on customer and department level and recommend measures for optimization (e.g., Service Level Agreements, workload analyses)
Responsibilities
- Independently prepare analyses and reports for quantifying influencing factors, e.g., results management, sales analyses, overdue reports)
- Prepare presentations and analyses for strategic/internal purposes and customer projects
- Build MicroStrategy solutions for Account Operations that provides a simplified structure and access to all relevant reportings
- coordinate ad hoc analyses
- Prepare and carry out strategic meetings and projects
- support and coordinate the implementation of cross-departmental processes of selected topics and projects, e.g., reorganization, recalls, procurement, Salesforce – Assist enhancements
- Evaluate and challenge existing processes as well as process changes and updates in cooperation with experts in order to optimally anticipate impacts and resolve potential problems in a proactive manner.
- Expand cross-departmental process documentation by creating and providing templates; together with team members follow up and support the processing; overall coordination
- Create a sound set-up for increasing knowledge exchange and transfer within the team
- Coordinate and support SAP testing with the testers of the customer groups and the relevant interfaces; inform the teams of the main changes and updates
- Collect and coordinate all system and process related issue towards system owners and provide solutions
- Actively participate in workshops on general Account Operations matters that are relevant for all service groups
- Maintain and update files, electronic files, records, organization charts, etc.
- Alignment with other European clusters on processes
- Maintain approval matrixes and ensure the observance of the approval guidelines from internal controls
Authorities
- In accordance with current signature regulations
Key Relationships
- Account Operations, Sales, Finance, Customer Fulfillment, IT, HR, Legal
Knowledge, Skills And Abilities
- Basic knowledge of project management
- Advanced Microsoft Office skills (in particular Excel, PowerPoint, Word, Outlook)
- Very good command of both German and English (written and spoken)
- Good communication skills
- High level of service orientation in interacting with internal and external stakeholders and customers
- Good numeracy
- Good organizational skills
- Advanced SAP skills
- Solid knowledge of operational processes, also externally, if applicable
Requisite Education And Experience/Minimum Qualifications
- Degree or commercial management training with a focus on sales
- Minimum of 1-2 years’ work experience in sales or marketing
- Practical experience with systems for data entry and analysis
To apply for this job please visit jobs.adidas-group.com.