Senior Specialist, Product Management, Mastercard Offers, Loyalty Solutions

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Senior Specialist, Product Management, Mastercard Offers, Loyalty Solutions

Loyalty Solutions manages a wide range of Mastercard loyalty assets including the design, implementation and operations of cardholder loyalty programs, merchant offers programs, benefits and insurance services. These loyalty solutions enable Issuers and/or Merchants to reward, protect and assist cardholders driving overall card usage, retention and brand preference. Our vision is to become the partner of choice for Issuers and Merchants leveraging our solutions to drive profitable consumer engagement and Mastercard preference. In order to create exceptional cardholder experiences and drive value through differentiation, we are seeking a Senior Specialist, Mastercard Offers Product Management. The successful candidate will manage regional product initiatives to grow spend volume by winning share from competition and digitizing cash.

Roles & Responsibilities

Loyalty Solutions is looking for an individual to join the EEMEA Loyalty Solutions team as product manager for rewards and offers across the region. This role offers opportunity to lead and engage in all aspects of product management and to support rewards product/market readiness – collaborating with other product managers, loyalty champions, account managers and vendors.

The ideal candidate could have experience in consulting or in a marketing unit of both a B2B and B2C organization, where has developed experiences in launching new products, in collaborating in market assessment and reediness in supporting the development of GTM Strategy. This could be serving a diverse customer base comprising of financial and non-financial institutions; delivering single country and multi-country programs.

• Responsible for product management support for loyalty rewards & offers products across EEMEA.
• Support/manage the queries related to rewards & offers program changes/updates/adding new functionalities.
• Proactively work with the divisions to address new opportunity related to rewards & offers programs.
• Analyze existing systems/operational products and models, internally and externally, to identify features issues/gaps and propose new improvements or areas of action.
• Develop and measure regional product performance through a data-driven, KPI-based framework.
• Take shared responsibility for growing the revenue and earnings of the Loyalty Solutions business in Europe through effective and continually improving product management processes for rewards products.
• Ensure global best practices for rewards/offers are fully and consistently applied across the EEMEA Loyalty Solutions and Divisions.
• Ensure relevant processes are followed to ensure quality and compliance
• Vendor management
• Support new product / new market readiness activities across the region.
• Partner with divisional and global teams to advocate for new products developments

All About You

• Strong business partnering / relationship management skills
• Strong analytical skills
• Good understanding of products management and how it works – ability to articulate complex messages simply
• Attention to details and strong problem-solving skills
• Operational focus / experience
• Organization / project management – need to be able to keep track & manage multiple activities.
• Strong written and verbal communication skills and the ability to effectively communicate to different audiences, from low-level technical resources to customer leads.
• Ability to interact and coordinate effectively with internal and external business partners.
• 1-3 years’ experience and similar responsibilities

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

About Mastercard

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.