Senior Specialist, IT Business Analytics

POSITION TITLE: Senior Specialist, IT Business Analytics

LOCATION: Remote, within the U.S.

DEPARTMENT: Information, Communications and Technology (ICT)

REPORTS TO: Associate Director, Project Management, ICT

BACKGROUND:

Winrock is a recognized leader in U.S. and international development with a focus on social and environmental issues. As a mission driven, field-based organization, we believe that sustainable development is inclusive and that complex challenges require integrated solutions. We pride ourselves as a learning organization that embraces continuous improvement in program results and processes and a culture of accountability.

Position Summary:

As a you’ll have the opportunity to apply Six Sigma principles to help us change the way we work! You will collaborate with functional leads from finance, human resources, operations, and programs business area on identifying and implementing process improvement opportunities while deploying collaboration solutions across the Globe. You will be utilizing and engaging with Microsoft SharePoint Online/ Teams/ OneDrive and other collaboration tools. In this capacity you must be able to see the big picture, effectively communicate to non-technical people and be able to apply their understanding of how processes should work to achieve operational efficiency.

The Senior Specialist, Business Analytics will be focused on requirements gathering, documentation management, policy, and procedure development, testing and training management and be part of exciting and challenging projects such as Power Platform solutions design and development, Project migration to the cloud, subawards management system development and a series of projects and initiatives deployed across the organization.

While this role may be located remotely in the USA, working hours are Eastern Standard Time, with most meetings starting at 7.30am EST to overlap with the Manila, Philippines Team.

This position is not eligible for sponsorship.

ESSENTIAL RESPONSIBILITIES

Perform daily, weekly and monthly reviews and analyses of current business processes, ongoing or one-time operational issues and active projects using operational metrics and reports and recommend optimization strategies.

Prepare business and technical reports by collecting, analyzing and summarizing information and relevant business trends to support ICT and business strategic planning, initiatives and projects

Report on common sources of technical issues or questions and make recommendations to product team. Construct workflow charts and diagrams; study system capabilities; write specifications

Recommend controls by identifying problems, writing improved policies and procedures

Suggest changes to management using analytics to support team recommendations. Actively participate in the implementation of approved changes. Ensuring solutions meet business needs and requirements.

Collect, define and analyze business and functional requirements, anticipate needs, uncover areas for improvement.

Gather critical information from meetings with various stakeholders. Assist with project progress monitoring by tracking activity; resolving problems; publishing progress reports; recommending actions

Develop, distribute and clarify use cases and scenarios during project’s implementation ensuring any challenges are understood.

Perform user acceptance testing as part of the project implementation effort

Provide support to end users for all processes, reports, financial models and dashboards

Design and conduct application audits and create customer feedback mechanisms to gather ongoing information about projects post implementation or business processes. Analyze results and create plans to address weaknesses.

Develop and support implementations of policy and processes.

QUALIFICATIONS AND BACKGROUND:

Education: Bachelor’s degree or equivalent experience

Experience: Strong understanding of Office 365 services: Teams, SharePoint Online, OneDrive

Skills: 5+ years of experience being a member of a business/functional analytics team.

Position Specific Skills

Full proficiency in preparing business and technical reports by collecting, analyzing, and summarizing information

Previous experience working as part of a project management team

Experience supporting Power Platform applications, especially Power Automate and Power Apps

Knowledge and understanding of business and process analysis best practices (e.g., Business Analysis Body of Knowledge v3), techniques and tools, and project management methodologies

Advance level experience with MS Visio, MS Project

Proven ability to work collaboratively with architecture, development to interpret requirements

Proven experience planning and facilitating current/future state analysis

Previous experience with standard operating procedures development and preparing documentation

Proven experience creating use cases, process maps, project plans, etc.

Experience supporting organizational and departmental process improvement

Experience with presenting ideas through presentations to a team of various levels of experience in ICT

Preferred Skills:

Hands on experience with Power BI

Experience in conducting training

Demonstrates initiative, a “can-do” spirit, ownership, meets commitment and delivers results

Excellent stakeholder management skills, proven ability to work with stakeholders at all levels to achieve company goals

Excellent ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding and dynamic environment with competing priorities

Strong attention to detail and accuracy

Communication Skills: Exceptional communication skills (oral and written)

Required Travel: Willingness to travel to domestically or internationally

As a condition of employment at Winrock, all US-based Winrock staff, regardless of location or project, must be fully vaccinated against COVID-19.

Winrock offers competitive pay and an excellent benefits package.

Winrock is an equal opportunity employer. We are committed to providing equal employment opportunity for all people and value diversity and inclusiveness. Winrock recruits, employs, trains, promotes and compensates regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

At Winrock we have a clear mission: Empower the disadvantaged, increase economic opportunity and sustain natural resources through unwavering dedication to accountability, equity, innovation, integrity and transformation.

Winrock knows that its success comes from the hard work and steadfast dedication of its diverse workforce. Winrock remains committed to maintaining diversity, inclusion and equity across the entire organization