Senior Service Assistant

Job Description:

Job Title: Senior Service Assistant

Job Location: Bradbury House, Unit 24 Jessops Riverside, 800 Brightside Lane, Sheffield S9 2RX

Hours: 21 per week (Monday, Tuesday and Thursday but flexibility may be possible)

Salary: £21,155 based on 35 hours per week

Contract Type: Fixed Term to October 2024

Do you want to help us to achieve our mission of supporting people in crisis?

Every Refugee deserves to live with dignity. Could you play a key role in supporting refugees in your local area?

You would carry out an administrative role for our Refugee Support Team who provide caring, safe, and empowering support to distressed people in vulnerable situations.

A day in the life of a Senior Service Assistant:

• You will provide administrative and operational support functions to the Refugee Support team in accordance with the needs of the team and corporate requirements.
• You will produce reports and updates on projects as required.
• You will analyse information and make appropriate decisions about action required.
• You will deal with external enquiries in an efficient manner.

To be a successful Senior Service Assistant:

• Do you have experience of working in an administrative role?
• Do you have experience of working with vulnerable people and an understanding of issues relating to asylum seekers, refugees and other vulnerable migrants?
• Do you have the ability to remain neutral and respect client’s confidentiality?
• Do you have excellent organisational skills, able to plan and manage workloads efficiently.
• Are you IT literate, particularly with Microsoft Office packages?
• Do you have excellent verbal and written communication skills?

Closing date for your application is Tuesday 14th November 2023.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis