Senior Resettlement Administrative Specialist

Job Overview:

The Senior Resettlement Administrative Specialist is responsible to provide administrative and client support services to the Resettlement team, refugees, and other qualified immigrants to supports the best possible resettlement experience and the achievement of client self-sufficiency. They carry out services with a strong emphasis on empowerment through a strengths-based approach that supports clients to thrive in their community. The Senior Resettlement Administrative Specialist is responsible for checking the client budget and making sure that the program is following the regulations. This position is also responsible for requesting funds (Direct Assistance) for the clients according to the instruction from the funder. This is a full-time non-exempt 37.5 hour per week position, reporting to the Resettlement Manager.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Coordinate with casework team in requesting, planning, and tracking direct assistance expenditures on each new arrival assigned case.
• Ensure adherence to budgetary and contract compliance requirements.
• Support casework team with recordkeeping requirements for the clients’ expenses.
• Calling clients to update them about their rent deposits on the pre-paid cards.
• Develop weekly, monthly, and quarterly processes to ensure accurate and timely record keeping.
• Maintain open and effective communication with Resettlement team members. Exporting client’s expense reports from financial platforms such as PowerBI on regular basis and sharing the highlights with the casework team members.
• Actively participate in regularly scheduled staff meetings and professional development opportunities.
• Other duties as assigned.

Job Requirements:

Education

Bachelor’s degree (4-year) required.

Work Experience:

Experience working with immigrants or refugees preferred.

Demonstrated Skills & Competencies

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Strong time management skills and Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• Strong desire to support vulnerable individuals and families and enthusiasm for working in a multi-cultural setting.
• An interest in immigrant and refugee and asylee issues and the resettlement process.
• Detail oriented and comfortable working with online databases.
• Comfortable working in a cross-cultural environment, in-person, online, and over the phone.
• Ability to take initiative, work independently on projects, and follow through on critical tasks.
• Ability to work in a collaborative environment.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.