UNHCR, the UN Refugee Agency
Family Type
Family
Residential location (if applicable)
Grade
PR4
Staff Member / Affiliate Type
Professional
- Staff members will not normally serve in International Professional positions in the country of their nationality. In addition, in case of a first appointment upon recruitment, the assignment must be outside the staff member’s country of nationality.
In practical terms this means that you are not eligible to apply for International Professional vacancies advertised in the country where you are national of.
Reason
Regular > Regular Assignment
Remote work accepted
No
Target Start Date
2024-01-01
Job Posting End Date
December 21, 2023
Standard Job Description
Senior PSP IG Officer
Organizational Setting and Work Relationships
The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern.
Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR have developed a $1 Billion Private Sector Fundraising Strategy 2018-2025. This strategy focuses on both Individual Giving and Private Sector Partnerships and identifies priority fundraising markets and regions.
Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.
The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 per year to UNHCR.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
- Lead the development and implementation of the Private Sector fundraising programme within the Area of Responsibility (AoR).
- Take a leading role in the digital transformation and supporter experience across all Individual Giving activity in line with the global strategy.
- Oversee the management of the donor acquisition programme through several channels, potentially including face-to-face fundraising using both outsourced and in-house methods, digital fundraising, cold direct mail, direct response television and printed media.
- Effectively manage the donor retention and donor development programme through several channels including direct mail, email telemarketing and SMS.
- Oversee the fundraising communications and donor acquisition activities during emergency fundraising situations as fast and as effectively as possible and maintain accurate, and recommend modifications to, emergency response procedures.
- Take a lead in the evolution of the Individual Giving fundraising programme by strategically looking for opportunities to appropriately grow, diversify and utilise new technology.
- Lead integrated fundraising projects across different departments.
- Manage relations with partners, media, contractors and suppliers for PSP programmes.
- Oversee the PSP donor database ensuring that donor records are kept up to date. Review analysis and PSP campaign results.
- Contribute to donor understanding through ongoing research and analysis, and to implementing segmentation strategies for `one to many’ marketing activities.
- Monitor all key performance indicators and analysis to support and inform the Individual Giving strategy and its implantation.
- Contribute to the development of National Growth Fund submissions for Individual Giving fundraising to secure funding to increase and develop the donor base.
- Manage and/or oversee the Individual Giving budgets and review quarterly reports including forecasts, and progress reports as required.
- Keep abreast of UNHCR’s work globally and communicate relevant information to existing and prospective audiences.
- Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
- Perform other related duties that may be required.
Minimum Qualifications
Years of Experience / Degree Level
For P4/NOD – 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree
Field(s) of Education
Business administration; Marketing; Political or Social Sciences
or other relevant field.
Certificates and/or Licenses
Qualifications In Fundraising Marketing
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Minimum of 7 year of professional experience in Private Sector Fundraising and in particular Individual Giving. Expertise and up-to-date knowledge of donor acquisition channels (Face-to-Face, Digital, Mail and DRTV desirable), donor retention and donor development methods. Proven project management skills for integrated fundraising or communications campaigns. Proven ability to meet fundraising targets. Experience in relationship management with Suppliers and Supporters. Proficiency in, and experience working with Microsoft Office. Proven ability to deal with multiple tasks/projects.
Desirable
Knowledge of the United Nations and working within the United Nations. Experience emergency fundraising, monthly giving, middle level giving and legacy marketing. Analytical and creative thinking ability.
Functional Skills
CO-Cross-cultural communication
CO-Drafting and Documentation
PS-Digital fundraising
PS-Direct Marketing and Direct Response Fundraising
PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
PS-Private sector fundraising and partnerships
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The ideal candidate is someone with comprehensive understanding of communication strategies for fundraising purposes in the GCC. Considering the operational context above it is crucial to have the right set of skills that can speak to audiences in the region to solicit both sustainable income and advocacy from the public, to serve the interests of UNHCR.
The incumbent would be someone who has a comprehensive understanding of the geopolitical situation in the MENA region, and experience in individual giving programs. The already complex fundraising landscape in the region continues to experience economic growth and downturns independently of the rest of the world, and it is essential that the incumbent is aware of this climate and is comfortable navigating their way among both external and internal stakeholders, and is also familiar with the mannerisms and traditions of the local culture.
He/she must bring experience in managing multiple units, and at times conflicting ideas and be able to harmonize them on a regular basis to best serve the objectives of PSP MENA and by proxy, UNHCR.
Required languages (expected Overall ability is at least B2 level):
Arabic
,
,
Desired languages
,
,
Operational context
Occupational Safety and Health Considerations
https://intranet.unhcr.org/en/hr/staff-health-welfare/staff-accommodation.html
Nature of Position
The Private Sector Partnerships Service (PSP) sits within UNHCR’s Division of External Relations (DER) and is responsible for mobilizing support and resources from the private sector for the refugee cause. UNHCR has developed a 2018-2025 Private Sector Partnerships Strategy with an objective to raise USD 1 billion in financial contributions from the private sector every year by 2025, to engage with 25 million people, and to broaden the size and scope of partnerships with corporations, foundations and philanthropists.
PSP MENA is and will continue to play an integral role in PSP’s commitment to the organisation to sustain this target and grow it systemically beyond that. Within that scope PSP MENA is expected to contribute approximately 10% of this figure. In that context Digital and Individual Giving (IG) private sector income from the MENA region is projected at 25% of the overall target for MENA.
Currently PSP MENA has a resource that leads on engagement, campaigns, and overall outward communications for PSP MENA. Starting in 2024, there will be one role that leads on IG as well as Communications, as PSP MENA is merging the two separate functions that will report to the Regional Manager for PSP MENA.
This is a strategic move considering that historically a lot of the work produced by the comms & advocacy unit has served IG objectives frequently, where a number of the content related IG positions are reporting to the Comms & Advocacy Officer.
Based in Dubai, the regional HQ for PSP MENA, the incumbent will lead on the overall Comms (i.e. Advocacy, Engagement, Campaigns and Communications) and IG strategies for PSP MENA. This will cover all communications initiatives for as well as overlook the different IG units in the region to achieve income targets for the duration of the contract’s tenure, and set the foundations for sustained delivery in the long term.
The position comes with the responsibility of directly managing a large team of IG and Communications individuals in two geographic locations, who in turn supervise their own units. And so regular coordination and motivation is expected from the incumbent, along with strong interpersonal and managerial skills to properly engage the team and regularly extract the best from them.
In addition it is the incumbent’s responsibility to clear all major campaigns launched by PSP MENA, including Ramadan, Zakat, Winter as well as Emergency communications before they are signed off by the Regional Manager and publicized online for both IG purposes, as well as for events and direct communications with PPH donors and prospects (i.e. foundations, corporations and major donors).
All of these campaigns and initiatives demand a multifaceted approach such as digital presence, influencer/high profile supporter missions, media engagement, advertisement and interviews, and so it is important for the incumbent to be aware of the relevant and best media outlets, influencers and programs to feature UNHCR and the refugee cause in order to maximise reach and public support.
Skills
Additional Qualifications
Education
Bachelor of Arts (BA): Business Administration, Bachelor of Arts (BA): Marketing, Bachelor of Arts (BA): Political Science, Bachelor of Arts (BA): Social Science
Certifications
Fundraising – Other, Marketing – Other
Work Experience
Competencies
Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Leadership, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Strategic planning & visions, Teamwork & collaboration
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Compendium
Add. 2 to Bi-annual Compendium 2023 – Part B
Additional Information
Functional clearance
This position doesn’t require a functional clearance
To apply for this job please visit unhcr.wd3.myworkdayjobs.com.