Senior Program Officer, eLearning

**Job Overview:**The IRC is one of the leading providers of high-quality programming for refugees and survivors of trafficking in the United States. The IRC is committed to developing innovative programs that respond to our clients’ unique challenges and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in service provision. The Research, Analysis and Learning (RAL) supports IRC programs in the U.S. and Europe in becoming more evidence-based and data-driven, as well as providing peer to peer learning activities, and new staff orientation.

The IRC seeks a Senior Program Officer, eLearning. This position will join a team of instructional designers and be responsible for designing and producing internal staff-facing eLearning modules in concert with subject matter experts across the Resettlement, Asylum, and Integration (RAI) network, from concept to final product. The position will also manage the learning management system interface, and design related internal learning evaluations. The Program Officer, eLearning reports to the Director of Training & Instructional Design, and can be based anywhere in the U.S.

Major Responsibilities:

Oversee development of eLearning initiatives. This includes but is not limited to:

• Working closely with subject matter experts across the RAI network to conduct learning needs assessments, establish learning objectives, and design and develop content
• Developing eLearning modules and other multimedia learning tools
• Solicit feedback and edit as needed throughout process based on stakeholder input
• Develop and act on a training plan that maximizes resources and reaches all relevant staff; track related training activities and generate related reports as needed
• Ensure that eLearning training efforts are evaluated and systematically stored, organized, and updated. This includes but is not limited to:
  • Analyze and report on staff surveys and training evaluations, ensuring that actionable feedback is incorporated into eLearning products
  • Ensure that all related training resources are stored, organized, and accessible through the learning management system

Job Requirements:

Education: Bachelor’s degree in a relevant discipline required (preferably in Instructional Design or Education); advanced university degree advantageous. Instructional Design certification preferred.

Work Experience: At least four years developing and implementing training/education programs via multimedia platforms. Strong experience in instructional design. Experience with eLearning software and learning management system platforms. A portfolio of eLearning and multimedia work related to workforce education will be requested for reveiw. Previous work/experience with refugees or displaced populations preferred.

Skills and Competencies:

• Project management skills
• Experience developing innovative virtual/multimedia training products
• Advanced knowledge of Microsoft Office suite
• Experience with eLearning and learning management system software packages and multimedia/editing tools
• Mastery of eLearning and multimedia platforms (such as Captivate, Articulate, Premiere, Camtasia, Final Cut, etc.)
• Strong attention to detail; excellent editing and proofreading skills
• Ability to work independently and as part of a team
• Excellent communication skills, both verbal and written, with fluency in English
• Ability to handle multiple priorities and deadlines
• Strong critical thinking capabilities with the ability to rapidly assess situational needs, develop problem solving strategies, and implement swift and sustainable solutions
• Graphic design experience advantageous
• Experience with incorporating Diversity, Equity and Inclusion principles into learning
• Experience working closely with subject matter experts preferred
• Familiarity with refugees/displaced populations strongly preferred

Working Environment:** The work environment is full time remote. New York candidates may work from the IRC office. All necessary equipment will be provided, but applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled work hours. Some domestic travel may be required.

Language Skills: English language fluency

Certificates or Licenses: Instructional Design certification advantageous

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.