Senior Program Manager – Salt Lake City, UT United States of America

This position is open to Internal IRC staff only

Job Overview

Under supervision of the Resettlement Director of IRC in Salt Lake City, the Senior Program Manager will oversee the Casework program, the Intensive Case Management, and the Housing program. These programs provide direct resettlement services to refugees, asylees and other similar populations as applicable. This position is responsible for ensuring the delivery of high-quality Reception and Placement(R&P), Intensive Case Management (ICM) and Extended Case Management (ECM) services, ensuring compliance with contract requirements and the completion of reports in a timely manner. The Casework Program Manager will take a lead in communicating program models, success, and outcomes to staff, community partners and funders. As a member of the office Leadership Team s/he will work collaboratively to leverage programming for highest impact through cross-program integration and significant contribution to overall program strategy formulation.

Key Working Relationships:

Position Reports to: Resettlement Director

Position directly supervises: 3 Casework supervisors, 1 ICM supervisor and 1 Housing and Logistics Manager.

Number of staff directly and indirectly supervised: 22

ESSENTIAL JOB FUNCTIONS (including but not limited to)

General Management

• Provide leadership and supervision to direct service staff including leading team meetings, providing individual supervision, coaching and goal setting, managing workload, and helping staff troubleshoot challenges.
• Provide effective management and oversight of resettlement services and activities for the office including supervision of several direct support staff.
• Ensure compliance as well as quality and timely services to all clients.
• Provide direct supervision of resettlement team staff members including Caseworkers Supervisors and the Logistics and Housing Coordinator. Provide appropriate training, coaching and development for all resettlement staff. Conduct annual performance evaluations.
• Work closely with other IRC programs to integrate services and provide a seamless experience for clients particularly as it relates to health, education, and employment services.
• Assist with completion of compliance and funding reports.
• Coordinate with the Executive and Resettlement Director on the direction and management of the office, including grant-writing activities, resource development activities and the strategic action plan.
• Develop and cultivate community resources and relationships.
• Represent IRC in the community and act as point of contact for resettlement actors and donors.
• Recruit, train and supervise staff, volunteers, AmeriCorps, and interns for case management services

Financial Management

• Oversee the implementation, management and tracking of various budgets including R&P direct assistance, Preferred Community budget, Refugee Coordinated Case Management (RCCM) budget and other private funds.
• Provide oversight of monthly expenditures to clients.
• Review and authorize payment voucher requests from staff and plan program expenditures in accordance with the annual budget.

Program Management

• Ensure provision of comprehensive orientation and services as outlined in the R&P Cooperative Agreement, matching grant guidelines, refugee coordinated case management and other State and local contracts. Ensure clients are linked with the appropriate social service, employment, educational, health care and transitional income providers in a timely manner.
• Liaise with the Utah Refugee Services Office in coordination with the Resettlement Director on a program level regarding compliance, partnering, monitoring, trainings, and other items associated with extended case management.
• Ensure case files are maintained and conform to all contract requirements and reflect contact with clients and program activity in a timely manner. Conduct both regular and random case file reviews.
• Comply with all policies and protocols of the agency. Participate in program meetings and staff development activities.
• Work with the Resettlement Director and the Grants team to identify key fundraising opportunities to sustain the Casework program.
• Other duties as assigned.

Job Requirements

Education

College degree required. Graduate degree in management, international relations or social work preferred.

Work Experience

• At least three years of experience in domestic refugee resettlement or emergency refugee work abroad and financial/budgetary experience.
• Previous case management experience is preferred.

Demonstrated Skills/Competencies

• Skills in people management using a coaching approach. Ability to help staff confront challenges, produce high quality work, and manage time effectively.
• Skills in data tracking and reporting, maintaining client files and assessing program progress.
• Demonstrated understanding of fiscal management and reporting required.
• Ability and passion to train and mentor staff with less experience on case management issues.
• Ability and passion to strengthen programs through best practices and innovative approaches.
• Able to think and work independently. Must be flexible, capable of working under pressure with deadlines and managing multiple priorities. Comfortable working in a fast-paced, multicultural environment and serves as a strong advocate for refugees.
• Ability to represent the IRC in public forums, meetings and in the community.
• Able to pro-actively coordinate a variety of services to clients who have limited English proficiency and familiarity with the U.S. culture.
• Computer literacy (PC) required.
• Must have excellent communication skills both verbal and written. Fluency in a refugee language is a plus.
• Must have reliable transportation and maintain a valid driver’s license.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.