Senior MHPSS Officer

Job Title: Senior MHPSS Officer

Sector: Protection and rule of law

Employment Category: Fixed Term

Employment Type: Full-Time

Location: Vinnytsia, Ukraine

Job Description

Duty station: Vinnytsia

Key Working Relationships

Position Reports to: PRoL Manager, Ukraine

Position directly supervises: Case workers

Internal collaborations within IRC: Sr Legal officers, Health Manager, Senior Integrated Protection Information Management Officer, Protection Capacity Building Officer, Senior Protection and Information Officer

External collaborations to IRC: Protection and information services actors, organizations and agencies

Job Overview/Summary

The Sr MHPSS Officer oversees the crisis case management service as well as the community based, focused and non-specialized Psychosocial Support Services (PSS) programs in the Vinnystia Oblast. The Snr Case Management Officer will be responsible for managing the case workers and provide daily supervision and mentoring.

Programme Implementation

Specifically, the Snr. MHPSS Officer will be responsible for:

• Case Management and Psychosocial Support
• Responsible for the overall provision of protection case management services and provision of the community based, focused and non-specialized psychosocial support services.
• Plan and implement the activities according to the overall program workplan and weekly movement plans
• Support and supervise the caseworkers through the provision of technical supervision through reviewing challenging or complex cases with the teams, as well as appropriate distribution of tasks within the team. Ensure that staff implement and respect best practices, and IRC protocols for case management and PSS.
• Support the development of in-house guidance and SOPs for the provision of case management services, in coordination with the Protection Manager

Staff Performance Management, Learning & Development

• Coach, train, supervise and mentor case workers including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews.
• Create weekly movement plans and share with PRoL manager.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Data Management And Reporting

• Ensure that the case workers maintain complete, accurate, and confidential e-case files to document beneficiary interactions and interventions using IRC tools, in collaboration with the Prol IMO
• Make sure to follow case management data protection protocol for case files and beneficiary identifying personal information.
• Compile and produce weekly and monthly protection case management load and PSS activity reports to provide information on activities conducted, topics discussed, challenges, faced
• Support the implementation of monitoring and evaluation tools and collaborate with the Snr. Integrated protection Information – Management Officer on the case management and PSS beneficiary counts to inform the donor reports
• Ensure daily reporting of attendance per activity and ensure that the data collected is accurate

Coordination And Representation

• Ensure the development of effective working relationships with Ukrainian stakeholders including partner agencies, civil society groups, authorities, community leaders and service providers for prompt referral, follow up and information sharing.
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies and allocate those cases among team members. Ensure provision of feedback regarding actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.

Requirements

• Language: Bilingual in Ukrainian and Russian and excellent verbal and writing skills in English
• Minimum of 3 years of relevant work experience in , psychosocial support/psychology, in clinical and/or direct practice settings.
• Knowledgeable in and has used the IASC MHPSS guidelines and best practices as part of their previous work experience.
• Strong experience in clinical supervision, training and or coaching others.
• Experience facilitating group activities, trainings and workshops and mentoring others
• Excellent communication skills
• Demonstrated understanding of and ability to maintain confidentiality and respect for clients/beneficiaries
• Positive and professional attitude, including ability to lead and work well in a team setting
• High degree of flexibility and strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail
• Computer literate, including Microsoft Word and Excel