Mercy Corps
Location: Portland, OR or US Remote (Available during PST work hours) Position Status: Part time (20 hrs/wk), Regular Minimum starting salary: $46,000 ($22.11/hr) commensurate with experience. US work authorization required.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Program Summary
MicroMentor is a social enterprise of Mercy Corps. At MicroMentor, our mission is to leverage the power of mentoring to help small businesses thrive. We do so by offering entrepreneurs direct access to a pool of committed professional volunteer mentors via an easy-to-use online community. MicroMentor has an expanding community making 10,000 mentoring connections every year. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth.
Our team is diverse, driven, hardworking, and highly committed to the mission of helping small businesses thrive through mentoring and to Mercy Corps’ mission to support our worldwide team that’s improving the lives of 19 million people in 40+ countries.
The Position
The Senior Marketing Coordinator will be joining the MicroMentor Marketing team, supporting its mission to communicate the value that can be found as a member of the MicroMentor community for entrepreneurs and mentors worldwide.
The Senior Marketing Coordinator is a key contributor to the Marketing team. They will lead the creation and distribution of marketing content, from ideation to design to implementation. They will research and inform the MicroMentor Content Plan, ensuring all content is optimized and well organized by channel to support growth targets.
Essential Job Responsibilities
STRATEGY & PLANNING
- Work closely with the Growth Marketing Manager to implement an integrated digital and offline marketing strategy.
- Maintain and improve efficiency of content shared across various channels.
- Develop and maintain a content plan for digital communication to MicroMentor’s community via digital channels.
- Research and implement SEO-focused content best practices for our Blog and YouTube channel.
- Make use of digital ad analysis tools to support progress against user acquisition indicators and gather insights that could prove useful for future strategies.
- Forecast the market’s communication trends and tendencies in different regions, in order to focus marketing efforts where they are most needed.
CONTENT CREATION AND CHANNEL MANAGEMENT
- Develop content for digital communication to MicroMentor’s community via email and other digital channels.
- Produce and/or edit digital marketing content, including writing, copy editing, and repurposing existing content such as text ads, short and long form video scripts, blog articles, etc.
- Organize and gather testimonials from global members in the MicroMentor community.
- Post content and track performance across owned channels: LinkedIn, Instagram, Facebook,YouTube Shorts, and TikTok.
- Update and maintain the content calendar to ensure all communications are planned and published on time.
PROJECT AND TEAM PLANNING SUPPORT
- Liaise with internal and external stakeholders responsible for the design and execution of content for different regions.
- Support the content translation process with translation vendors.
- Contribute to MicroMentor’s Annual Impact Report.
Supervisory Responsibility
This position will have no supervisory responsibility.
Accountability
Reports Directly To: MicroMentor Growth Marketing Manager
Works Directly With: MicroMentor Marketing team, MicroMentor Community Engagement team, and MicroMentor end users
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
- Bachelor’s degree in marketing or writing or 3+ years of content development and marketing support with increasing responsibility
- Strong writing and content development skills
- Experience managing social media and creating social content on behalf of a brand
- Strong familiarity with platforms including Facebook, Twitter, Instagram, YouTube, TikTok, and LinkedIn
- Proven ability to collect insights and stories from end users to develop content for marketing
- Bilingual English/Spanish a significant plus
- Samples of previous work are welcome in your application
Success Factors
- Strong analytical skills
- Passion for writing and storytelling
- Entrepreneurial spirit: driven, self-motivated, enthusiastic, with a “can-do” attitude
- Excellent communication and interpersonal skills
- Demonstrated ability to make data-based decisions
- Flexible approach and an ability to operate effectively with uncertainty and change
- Innovative, user success-obsessed
- Passion to drive impact at scale on a small team
Living Conditions / Environmental Conditions
The position is based in Portland, OR or US Remote (Available during PST work hours)
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes,
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.