Senior Manager, Oracle Analyst

Job Description

Job Title

Senior Manager, Oracle Analyst

Grade

P6

Department – Group/Team

IT

Unit

IT

Reports To

Director, Management Information Technology

Work Schedule

Full-time (40 hrs. per week)

Work Set-Up

Hybrid

Office / Work Location

Lagos/Abuja Nigeria

Supervisory Requirements

No

Travel Requirements

No

Summary of the Position

The oracle analyst will be part of the Management Information Technology (MIS) team that is responsible for support and development of the Oracle E-Business Suite and Oracle Fusion applications used by the DAI business teams for their Enterprise Resource Planning (ERP) needs.

This position provides ‘techno-functional’ production support for the US, HMG, and EU business units. The primary focus will be daily EBS 12.1.3 postproduction support with a secondary focus on Oracle Cloud support.

Responsibilities

Primary Responsibilities – Oracle EBS 12.1.3/12.2 production support

• Provide day-to-day application and technical support to business end-users to troubleshoot and resolve issues encountered in Oracle.
• Identify persistent problems and work with key stakeholders to address the root causes.
• Coordinate with hosting and support partners to log and resolve issues.
• Log and track Oracle Service Requests (SRs) as necessary.
• Develop functional and technical design documents that include detailed data mapping documentation, unit testing, and migration documents.
• Responsible for unit and integration testing of development work.
• Troubleshoot Oracle reports (both seeded and custom), alerts, workflows, extensions, and personalization.

Secondary Responsibilities – Oracle Cloud environment

• Secondary focus will be like the primary responsibilities but utilizing the Oracle Cloud environment.
• Working in Oracle Fusion environment to fix, enhance or develop new reports using OTBI.

Additional responsibilities as deemed necessary.

Qualifications & Skills

Minimum Requirements:

• Minimum of 4 years of functional Oracle experience and a college degree. Equivalent combinations of education and experience will be considered.
• Demonstrated technical knowledge of Oracle EBS 12.1.3, specifically in the modules for Oracle Projects, Finance, Human Resources, and Oracle Time and Labor.
• Demonstrated experience with SQL (familiarity with tools such as TOAD, SQL Developer is strongly desired)
• Proven ability to research, troubleshoot, and support complex system customizations.
• Self-directed with strong organizational skills and the ability to prioritize multiple tasks/competing deadlines simultaneously.
• Proven ability to work independently, as well as part of a team.
• Organized and self-motivated.
• Strong written and oral communication skills, with the ability to communicate complex or technical information clearly, and tailor communication style to diverse audiences.
• Demonstrated ‘customer service’ mentality with the confidence to lead by example.
• Strong interpersonal skills. Able to build and maintain strong working relationships with staff at all levels of the organization and external clients from diverse backgrounds.
• Willing and able to adjust work schedule, if needed, to support teams located in different time zones/countries.
• Authorized to work in Nigeria. Applicants must specify their preferred work country in their application.

Equivalent education and experience will be considered.

Preferred Qualifications:

• Demonstrated experience in an IT focused customer support role, is strongly preferred.
• Experience with Oracle Cloud Financials and Projects preferred.
• General EBS Knowledge to deal with User accounts and access.
• One or more years of experience with Oracle Cloud (HR).

To Apply

Interested and qualified candidates should click here to apply no later than 26th September 2022. DAI will only contact candidates that are successful at this prequalification stage. More information about DAI can be found on the DAI website (www.dai.com)

Equal Employment Opportunity

DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All of our positions are therefore subject to stringent vetting and reference checks.

DAI is an equal opportunity/affirmative action employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

DAI requires COVID-19 vaccinations subject to accommodation required by law.