Fidelity Investments
The Expertise And Skills You Bring
- 3-5 yrs. experience in either Customer Service Strategies or deployment of Contact Center Technologies.
- Systems and process-thinker, experience developing end-end customer focused Journey maps.
- Experience working within a squad or tmer and associate outcomes.
- Collecting data and customer(s) feedback to support analysis and insights that support decision making.
- Detail oriented ‘ an interest in program management tracking and reporting.
- Experience operating in an Agile environment.
The Team
Your work directly drives Fidelity’s growth by helping create the best client & associate experience across any industry. Our common purpose as an organization is to inspire better futures for our customers, associates, and Fidelity. Across our business we take great pride in building strong and lasting relationships with our customers, providing sound investment guidance, and delivering a best-in-class customer experience. We strive to empower our customers to make smart financial decisions so they can reach their goals and live the life of their dreams.
Certifications
Company Overview
At Fidelity Investments, our custothe heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don’t need a finance background to succeed at Fidelity’we offer a range of opportunities for learning and growth so you can build the career you’ve always imagined. We welcome associatth different perspectives to help us innovate and make a difference for our customers and our communities.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.
Fidelity will continue to keep the safety of associates and customers as our top priority and this will never change. As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.
Therefore, Fidelity will require all candidates to disclose their COVID-19 vaccination status during the hiring process, and if vaccinated, provide proof of vaccine.
This is not a requirement to be vaccinated. It is a requirement to report vaccination status and, if vaccinated, provide proof.
To apply for this job please visit jobs.fidelity.com.