Senior Manager

The senior manager will have the overall responsibility to ensure the effective management of services within TLA. This includes supporting services to meet their operational goals and performance targets. They will also have a number of additional operational and strategic responsibilities which cover the breadth of the organisation. This includes duties common to all senior managers, including contributing to the ongoing development and quality assurance of services.

The post holder will be required to work across nominated TLA Services in Leeds and Wakefield which currently include

·      OWL (Accommodation and support service for young people -Ofsted Registered 24hrs )

·      Carr Beck (Women who continue to drink, 24 hrs)  

·      Sustain (Housing related floating support)

·       Woodside (mental health accommodation support service. 24 hrs)  

Hour: 37 per week

Salary: £37,766 per annum

Essential Experience and Specialist Knowledge

• Working with disadvantaged individuals
• Managing a team of support staff
• Managing a service budget
• In depth knowledge of safeguarding
• Trauma informed practice
• Working with Children and Young People

Desirable Specialist Knowledge

• Ofsted
• General Data Protection Regulation

MAIN DUTIES AND RESPONSIBILITIES

Valuing and Caring for Staff

• To line manage the Scheme Managers and be accountable for their professional and team practice.
• To provide regular and planned supervision for Scheme Managers (Direct Reports)
• To be responsible for the monitoring of Scheme Manager Records, with specific regard to holidays, sickness, training and unauthorised absence.
• To attend regular supervision meetings with a Service Director
• To promote, develop and ensure ongoing compliance of TLA’s policies and procedures relating to Health and Safety.
• To oversee other TLA services ( one Ofsted Registered)
• To manage services, where necessary, in the absence of scheme managers
• Proactive management of staff wellbeing

Professionalism, leadership and learning

• Contribute to the creation of a learning culture across the organisation
• To oversee and assist in the recruitment of staff
• To carry out annual staff appraisals for Scheme Managers (Direct Reports)
• To monitor individual performance against agreed targets
• To assess and meet the training needs of staff including the development of organisational learning and development schedules
• To plan and evaluate annual staff training strategies to ensure the professional and personal development of staff
• To promote, develop and ensure ongoing evaluation and compliance with TLA’s policies and procedures relating to client consultation and participation.
• To deputise for, or represent the Service Directors at internal and external meetings as requested.
• Represent the organisation in a positive and professional manner, in line with the values of TLA
• Act as the designated lead safeguarding officer for adults or young persons across  TLA. Ensure safeguarding awareness is integrated into practice and monitor live safeguarding concerns, High Risk  across TLA services
• Act as the backup lead for nominated services e.g. children and young person’s safeguarding, and domestic violence
• Contribute to and deliver training across TLA, including safeguarding training for front line staff
• Work towards becoming a Registered Service Manager

Coproduction

• take a lead role representing the organisation on various strategic boards and groups
• build and develop relationships with key partners and agencies
• to demonstrate a commitment to coproduction and contribute to the development of practice and procedures designed to increase the scope and effectiveness of coproduction across TLA
• to work with clients and other stakeholders to lead on and contribute to the development of a range of organisational and service level policies

Innovation

• to develop and/or implement new services
• undertake a lead role in specialised service developments
• to contribute to the development of existing and new services in preparation for and response to governmental and legislative policy changes

Quality and continuous improvement

• To ensure that communication mechanisms in the organisation work effectively in consultation with staff members, convening regular team, organisational and strategic meetings.
• To ensure occupancy is maintained to a maximum and that arrears are dealt with quickly and effectively in line with TLA policy.
• To oversee, monitor and instigate any necessary remedial action with regard to rent arrears service charge arrears and voids.
• to ensure that TLA deliver services that work within agreed Quality Assurance Frameworks
• to provide both written and verbal reports to the Chief Executive Officer and TLA Service Directors as required, including six monthly service and organisational level safeguarding reviews
• To assist in the preparation of organisational budgets in conjunction with the Finance Director and to ensure that all expenditure is in line with agreed budgets.
• participate in the on-call support rota as required
• to ensure the organisations complaints policy is effectively implemented within all TLA services and to take a lead on appeals

Inclusion and diversity

• To promote, develop and ensure ongoing compliance and evaluation with TLA’s policies and procedures relating to equal opportunities and diversity.
• to demonstrate a commitment to the equal opportunities and diversity policy and practice

The post holder will be expected to undertake any other duties commensurate with the role as determined by the Service Directors or Chief Executive Officer.