Senior IT Operations Associate G7

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

The World Food Programme (WFP) works in Honduras to promote and protect livelihoods and human capital, addressing the root causes of hunger and poverty, and meeting the basic needs of the most vulnerable populations in crisis situations, in close collaboration with the government and other partners in the country. WFP has been present in Honduras since 1970, reaching annually about 1.5 million beneficiaries. WFP has a strong field presence, with offices and logistical structure in Tegucigalpa, Comayagua, Marcala, Santa Rosa de Copan, Choluteca, San Pedro Sula, Gracias a Dios, La Ceiba, and Puerto Lempira.

At this level job holders typically have independent responsibility for technical, specialized work including planning, organization, coordination and setting objectives. They deal with issues that are often undefined and involve areas of uncertainty and complex inter-relationships. The instructions received are broad and the job holders are expected to consistently demonstrate a high degree of personal responsibility and initiative to respond independently to queries. Job holders have a level of IT expertise and knowledge to adapt and develop standard systems and processes in order to continually improve the level of support provided. Job holders are typically expected to motivate and develop a team of support staff and/or are responsible for specialized support service(s) where the work is undertaken with the help of specially designed techniques, methods and processes.

JOB PURPOSE

To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
2. Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
3. Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
4. Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
5. Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
6. Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
7. Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
8. Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
9. Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
10. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area (Technology).

Experience: Seven years of experience in a related area.

Language: Fluency in Spanish (C) and working knowledge of English.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has participated in development of IT governance processes.
• Has gained additional exposure building relationships with the business counterparts on key IT initiatives.
• Has experience project managing small country level IT initiatives.
• Has coached, trained and mentored junior staff on building their technical capabilities.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

Leads by Example with Integrity

Upholds WFP values, principles, and standards.

Respects others and values diversity.

Stays focused and calm under pressure.

Demonstrates humility and a willingness to learn.

Drives Results and Delivers on Commitments

Delivers results for maximum impact.

Delegates appropriately.

Adapts readily to change.

Fosters Inclusive and Collaborative

Is inclusive and collaborative.

Gives timely and constructive feedback.

Builds and shares new perspectives.

Applies Strategic Thinking

Communicates and fulfils WFP’s vision.

Embraces curiosity and new ways of doing things.

Analyses and evaluates data.

Considers the impact of decisions.

Builds and Maintains Sustainable Partnerships

Build partnerships.

Collaborates to deliver common objectives.

TERMS AND CONDITIONS

Position: Senior IT Operations Associate

Type of position: Full Time.

Type of Contact: Fixed Term (G7)

Duty Station: Tegucigalpa.

Duration on Contract: 12 months with the possibility of extension, based on organizational requirements.

DEADLINE FOR APPLICATIONS

The application should be submitted by April 14, 2024. Please note that applications received after the deadline will not be considered and only short-listed qualified candidates will receive an acknowledgment.

Link to apply:

Career Opportunities: Senior IT Operations Associate G7 (832214) (successfactors.eu)