Senior Information Technology Manager

MAIN PURPOSE OF JOB: The Senior IT Manager is responsible for the implementation and management of all information technology systems for the MSH AFIAT Project. This includes overseeing the AFIAT Network, Microsoft SharePoint, Microsoft Teams, and Document flow. Additionally, the IT Manager will play a crucial role in assisting AFIAT with Microsoft 365 training and tools. The primary objective is to ensure the availability of appropriate IT systems and support mechanisms across all offices in Afghanistan. This involves managing information technology and computer systems, monitoring and maintaining technology for optimal project work facilitation, and ensuring that technology is equipped with current hardware and software.

Responsibilities:

Strategy & Planning

• Collaborate with the Director of Operations to develop and implement comprehensive, long-term strategic initiatives aimed at acquiring and optimizing efficient, cost-effective information processing, and communication technologies.
• Oversee both the operational and strategic planning within the IT department, which includes managing business requirements, project planning, and coordinating resource allocation through effective organization and negotiation.
• Offer guidance to both business and IT leaders in making investment decisions that strike a balance between current operational needs, potential disruptions, and opportunities, all while aligning with the organization’s overarching strategic vision.
• Furnish technology guidance, roadmaps, principles, standards, and best practices to ensure a cohesive and forward-looking approach to technology adoption and implementation.

Operational Management

• Re-engineer infrastructure support as needed to ensure alignment with business processes, tactical planning, and strategic vision.
• Define and convey project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.
• Formulate and assess budgets for IT department divisions, ensuring adherence to established goals, guidelines, and objectives.
• Evaluate the performance of IT systems to ascertain operating costs, productivity levels, and upgrade requirements.
• Conduct benchmarking, analysis, reporting, and provide recommendations for enhancing the IT infrastructure and systems.
• Create bid requirements for hardware and software upgrades, review bids for compliance, and make appropriate award decisions.
• Supervise the deployment, monitoring, maintenance, development, and support of all hardware and software based on departmental needs.
• Develop business case justifications and conduct cost/benefit analyses for IT spending and initiatives.
• Direct research into potential technology solutions supporting new initiatives, opportunities, and procurement efforts.
• Supervise end-user services, including help desk and technical support services.
• Formulate and implement IT policies and procedures, encompassing architecture, security, disaster recovery, standards, purchasing, and service provision.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and sustain regular written and in-person communication with the organization’s senior leaders, department heads, and end users concerning relevant IT activities.

Network Infrastructure:

• Provide technical support for major and urgent LAN issues.
• Perform Windows Server maintenance and administration, ensuring system integrity.
• Monitor server logs and take necessary actions to maintain proper system functioning.
• Manage and update antivirus software to enhance network security.
• Conduct File Server backups and oversee site firewall monitoring.

LAN Administration and Hardware Management:

• Administer, IT Support, including user account management, disk space, printer queues, and internet connections.
• Perform hardware troubleshooting and coordinate replacements with vendors.

User Support and Training:

• Provide on-call assistance to individuals as needed.
• Support desktop and laptop users, conducting routine preventive maintenance and troubleshooting hardware or software issues.
• Ensure users are actively backing up their data on the server.
• Provide basic training in Windows Office products.

IT Inventory:

• Lead efforts to conduct a thorough physical inventory of all IT equipment and software.
• Ensure accurate documentation of inventory, including serial numbers, specifications, and locations.
• Collaborate with procurement and IT staff to track equipment lifecycle and plan for necessary upgrades or replacements.
• Implement inventory optimization strategies to minimize waste, reduce costs, and enhance overall efficiency.

Microsoft 365 And SharePoint Responsibilities

• Lead the strategic management of AFIAT SharePoint Online, ensuring its continuous improvement and alignment with organizational objectives.
• Administer not only SharePoint Online but also Microsoft Teams and OneDrive to create a cohesive and collaborative digital environment.
• Develop and implement document flows using the Power Platform to enhance workflow automation and efficiency.
• Conduct in-depth analysis and review of SharePoint metrics, proactively identifying opportunities for optimization.
• Implement measures to ensure optimal performance and health of the SharePoint environment, addressing potential bottlenecks or issues.
• Maintain AFIAT SharePoint lists, ensuring data accuracy, relevance, and compliance with organizational standards.
• Create and manage permission groups for the AFIAT SharePoint site, enforcing proper access control and security protocols.

Innovation through App Development:

• Innovate and enhance functionality by developing custom apps using Microsoft Power App, tailoring solutions to specific organizational needs.
• Collaborate with stakeholders to identify opportunities for app development that streamline processes and improve user experience.
• Re-engineer infrastructure support as needed to ensure alignment with business processes, tactical planning, and strategic vision.
• Define and convey project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.
• Formulate and assess budgets for IT department divisions, ensuring adherence to established goals, guidelines, and objectives.
• Evaluate the performance of IT systems to ascertain operating costs, productivity levels, and upgrade requirements.

Qualifications

REQUIRED MINIMUM EDUCATION

• Masters degree in information technology, Computer Science, or related field.
• Microsoft role-based certifications, online verified Certificates
• CCNA-Certified Network Associate – Online verified certificate
• Proven experience in managing IT systems, networks, Microsoft 365, and Microsoft Power Platform (Microsoft Power App, Microsoft Power Bi, Microsoft Power Automate)
• Experience using Meraki Cloud and Meraki Appliance.
• Strong knowledge of SharePoint administration and document management.
• Excellent communication and interpersonal skills.
• Leadership and team management experience.
• Ability to adapt to evolving technologies and industry best practices.

REQUIRED MINIMUM EXPERIENCE:

• At least four (4) years of management experience
• Ten (10) experience in computer or software use and the ability to work well with various skill levels of users
• Comprehensive knowledge of US Government funded programs, regulations, and requirements.

KNOWLEDGE AND SKILLS:

AFIAT Network Management:

• Oversee the AFIAT Network infrastructure, ensuring its stability, security, and optimal performance.
• Collaborate with network administrators to troubleshoot and resolve network issues promptly.
• Implement and maintain network security protocols to safeguard project data and information.

SharePoint and Document Flow:

• Manage the implementation and maintenance of SharePoint for efficient document management and collaboration.
• Ensure seamless document flow within the organization, optimizing SharePoint features for effective project workflows.
• Provide technical support for SharePoint-related issues and customization requests.
• Microsoft 365 Expertise:
• Develop business process for the organization using Microsoft Power platform
• Assist AFIAT with Microsoft 365 training and tools, ensuring that staff are proficient in utilizing the suite of applications.
• Stay updated on the latest Microsoft 365 features and updates, implementing relevant tools to enhance project efficiency.
• Troubleshoot Microsoft 365 issues and liaise with Microsoft support if needed.

IT Systems Oversight:

• Monitor and maintain information technology and computer systems to ensure maximum accessibility and functionality.
• Regularly assess hardware and software requirements, making recommendations for upgrades and improvements.
• Implement and enforce IT standards across the organization.

Staff Training and Development:

• Develop and conduct training programs on IT systems for AFIAT and MSH staff.
• Foster a culture of continuous learning to keep the team updated on technological advancements.
• Provide ongoing support and guidance to staff regarding IT-related queries.
• Supervision and Team Management:
• Supervise IT staff, ensuring efficient and effective teamwork.
• Delegate tasks and responsibilities to team members based on their strengths and expertise.
• Conduct regular performance assessments and provide constructive feedback for professional development.

ICT Services:

• Ensure the availability and reliability of ICT services for all offices in Afghanistan.
• Collaborate with vendors and service providers to resolve issues and optimize services.
• Navigating the Environment:

Managing through Systems, Peer Relationships, and Political Savvy

• Ensuring Delivery of Results:

Action Oriented, Business Acumen, Drive for Results, Information Sharing, Managing and Measuring work, Negotiating, Priority setting, Problem-Solving.

• Leading with Credibility:

Decision Quality, Functional/Technical skills, Listening, Managerial Courage, Time Management, Presentation skills, Motivating others, Conflict Management, Delegation, Developing Direct Reports, and Others

• Core Personal Competencies:

Ethics and Values, Integrity and Trust, Interpersonal Savvy,

• Core MSH competencies:

Adaptability, Communication, Problem-Solving, Creativity and Innovation, Quality and Timeliness of Work, Quality of work and Team Relationships, Resource Utilization

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.

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