Senior IMCT Assistant

Position Title: Senior IMCT Assistant

Duty Station: Doha, Qatar

Classification:G6

Type of Appointment:Fixed term, one year with possibility of extension

Estimated Start Date:As soon as possible

Closing Date:June 29, 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the head of Information Management and Technology Unit (IMT) of IOM Qatar and direct supervision of the Information Technology & Communication Officer, the successful candidate will be responsible and accountable for providing the necessary Information Technology and Communications (ICT) support and guidance to CAS office and Country Office (CO).

Core Functions / Responsibilities:

• Provide tier- 1 & tier 2 level ICT technical support to end users within Qatar mission.
• Provide specialized end user support and ensure that all ICT issue tickets and queries are logged and answered appropriately via email, telephone call and/or in person by taking Issue ticket ownership – open, update, and close tickets assigned, meeting or exceeding Service Level Agreements (SLA).
• Provide support and assistance in the implementation, configuration, and upgrades of ICT network infrastructure (firewall, routers, switches, access points, wan optimizers etc) and ICT systems; Suggest best technical solutions to achieve required standards while taking into consideration local technical constraints.
• Implement and enforce IOM ICT Standards and IOM ICT Policies and Guidelines on networks, systems, telecoms, and all ICT services and equipment.
• Assist in the administration/management/customization of IOM Qatar IMCT services/solutions (Microsoft Power BI, App, Microsoft 365 Solutions, Office 365, Teams. Etc)
• Responsible for designing and developing solutions using Microsoft Power Apps, Power Automate, Power BI, and Power Virtual Agents. Work closely with stakeholders to understand requirements and translate them into functional applications.
• Develop and provide end-user training both as a technical support person in general and as a trainer for appropriate business process courses when necessary.
• Produce and maintain comprehensive documentation and reference materials for planned and delivered ICT systems in the mission.
• Maintain an up-to-date record of ICT Hardware and software inventory and advice the supervisor on assets that require replacement and/or software licenses renewal in a timely manner.
• Support access control management; cards registration, deletion, and logs reporting
• Incorporate IOM’s Data Protection Principles into all IT/IS solutions and service delivery.
• Inform ICT officer in the mission of any problems or issues immediately and regularly make suggestions on how to improve efficiency and operations service.
• Contribute to the BCP and Disaster Recovery Plans for mission ICT related services. Support and monitor completion and accuracy of server’s backup plans in line with IOM ICT standards.
• Manage the regular updates of the End points tools such as antivirus, Intune, Zscaler, BitLocker and patches for operating system and other software and the distribution of the updates to all the workstations.
• Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education

• University degree in Computer Science/Engineering with four years of relevant professional experience, or;
• High school diploma with six years progressively responsible technical experience.

Experience

• Microsoft M365 and Windows operating system.
• Demonstrated proficiency with Microsoft Power platform Customization and management (power App, Power Bi…).
• Offices support for LAN infrastructure, Active Directory domain environment and Windows- based servers, Windows Server, Microsoft Azure and desk support.
• Support and troubleshoot computer and network equipment, including Microsoft Office applications, TCP/IP Networking, and Windows operating systems.
• Relevant experience in ICT systems including Database/System Management, or a combination of study, training, and professional work in a related field; preferably in the Humanitarian or Development Fields.
• Previous work experience in international organizations and service industry companies would be an advantage.

Skills

• Strong understanding of Active Directory and Group policies.
• Ability to work in a team environment; able to initiate and manage group studies to learn more about supporting the current infrastructure.
• Ability to present ideas in a user-friendly language to non-technical staff and end-users’ knowledge of an issue-tracking system an advantage.

Languages

For all applicants, fluency in English is required (oral and written). Working knowledge of any UN Official language(s) and/or Arabic is an advantage.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa, and authorizations by the concerned Government, where applicable.