SPC
Description
The Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 20 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health, geoscience, and conservation of plant genetic resources for food and agriculture.
The Operations and Management Directorate (OMD) provides corporate services to all SPC divisions and programmes. It consists of three key teams: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management so as to provide high-quality customer-oriented services.
The role – The Senior ICT Technician will assist and supervise the ICT Team in service delivery. The key responsibilities of the role include:
- Supervision of ICT Technicians
- Helpdesk Support level 2 & 3, Desktop Troubleshooting and Maintenance
- Basic Systems Administration Tasks
- System administration
- Technical support for SPC telephone system
- End User software & hardware support
- Conference & remote site support
For a more detailed account of the key responsibilities, please refer to the job description provided.
Key selection criteria
Qualifications
- Diploma in IT or Equivalent Tertiary Qualification
Knowledge and experience
- 5 years of relevant IT work experience
- Knowledge of Microsoft based systems
- Demonstrate Oral and Written Communication Skills
- Switch and Router configuration
- Audio Visual systems
Language skills
- Excellent English communication skills (oral and written) with a working knowledge of French being an advantage
Interpersonal skills and cultural awareness
- Ability to work in a multicultural, inclusive and equitable environment
- Knowledge of Pacific Island countries and territories is an advantage.
Salary, terms and conditions
Contract Duration – 3 years
Due to the current travel restrictions caused by the global COVID-19 pandemic, and the priority SPC places on its staff safety, health and well-being, please note that there may be delays in taking up the appointment. These matters will be discussed thoroughly with successful candidates. In most cases, any appointment and on-boarding would only commence when relocation to the duty station is permitted.
Remuneration – The Senior ICT Technician is a Band 8 position in SPC’s 2022 salary scale, with a starting salary range of 1,994‒2,493 SDR (special drawing rights) per month, which currently converts to approximately FJD 5,883–7,354 (USD 2,852–3,565; EUR 2,393–2,991). An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews. Remuneration of expatriate SPC staff members are not subject to income tax in Fiji; Fiji nationals employed by SPC in Fiji will be subject to income tax.
Benefits for international employees based in Fiji – SPC provides a housing allowance of FJD 1,350–3,000 per month. Establishment and repatriation grant, removal expenses, airfares, home leave travel, health and life and disability insurances and education allowances are available for eligible employees and their eligible dependents. Employees are entitled to 25 working days of annual leave per annum and other types of leave, and access to SPC’s Provident Fund (contributing 8% of salary, to which SPC adds a matching contribution).
Languages – SPC’s working languages are English and French.
Recruitment principles – SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non-discriminatory. SPC is an equal-opportunity employer, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will be given to the Pacific Islander.
Applicants will be assured of complete confidentiality in line with SPC’s Privacy Policy.
How to apply
Application procedure
Closing Date – 24 April 2022 at 11:59pm (Fiji time)
Applicants must apply online at http://careers.spc.int/
Hard copies of applications will not be accepted.
For your application to be considered, you must provide us with:
- an updated resume
- contact details for three professional referees
- a cover letter detailing your skills, experience and interest in this position
- responses to all screening questions
Please ensure your documents are in Microsoft Word or Adobe PDF format.
Applicants should not attach copies of qualifications or letters of reference. These documents may be requested at a later stage.
For international staff in Fiji, only one foreign national per family can be employed with an entity operating in Fiji at any one given time. SPC may assist on a case-by-case basis with submissions to Fiji Ministry of Foreign Affairs for their consideration and final approval. SPC cannot and does not make any guarantee whatsoever of approval for such applications to the Fijian Ministry of Foreign Affairs and where an application is approved, the spouse or partner will subject to such terms and conditions as may be set from time to time by the Ministry.
Please ensure that you respond to all the screening questions. If you do not respond to the screening questions, your application will be considered incomplete and will not be reviewed at shortlisting stage.
Screening Questions:
- Please describe how you have used and managed IT support systems (such as Service Now, Teams, SharePoint etc.) to support your work in guiding, coaching, and supervising members of your team.
- Can you describe the skills you possess to effectively manage customer expectations, team workload and collaboration with vendors and other technical teams within the organization?
- Describe how you would perform the following tasks in your role as a Senior ICT Technician:
a) Technical troubleshooting of laptops, desktops and multifunction devices;
b) Assistance in the evaluation of supplier quotes for the purchase of computer equipment (laptops, monitors, printers, etc.);
c) Address customer complaints