Senior Human Resources Coordinator (Learning Solutions)

Open to Internal and External Candidates

Position Title: Senior Human Resources Coordinator (Learning Solutions)

Duty Station: Geneva, Switzerland

Classification: General Service Staff, Grade G7

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 01 June 2023

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

IOM is the leading organization in the field of migration and has a staffing complement of 18,000+ staff and 27,000+ personnel in more than 600 locations throughout the world.

The Organizations strives to employ a talented and diverse workforce able to address global migration challenges. IOM jobs offer a unique opportunity to work in an international setting with colleagues from around the world.

Within the Department of Human Resources Management, the Integrated Talent Management Unit (ITMU) which is responsible for managing initiatives which help IOM to identify, attract, train, develop and retain skilled employees to meet the mandate of the Organization.

Under the overall supervision of the Head, ITMU and direct supervision of the Senior Human Resources Officer / Head of Staff Development and Learning (SDL), the incumbent will provide support to the SDL Unit (and, if need be, to other Units), regarding the production of video learning content and perform the following duties.

Core Functions / Responsibilities:

1. Receive requests from learning owners in IOM and coordinate the development or creation of learning products by understanding the requirement, providing proposal that includes design, budget, timeline, quality assurance, ensuring adherence to IOM’s accessibility guidelines, and obtaining training owner’s sign-offs prior to release.
2. Coordinate, plan and monitor the activities and deliverables of the Learning Solutions Team, including Instructional Designer, Animators, Videographers, Graphic Artists, and others, by: a. Reviewing their outputs and assigning projects;
3. Managing content delivery schedules within product release cycles, and
4. Working with Instructional Designer to ensure a needs assessment of a project and verify the performance outcomes required of learning initiative.
5. Participate in the development of instructional education material to convey complex and technical subjects, including, text, video, animation, recorded presentations or e-learning formats using design best practices.
6. Review, assess and identify areas of improvement in SDL-related matters (e.g., learning development, communication, policy, etc); provide inputs for new procedures and participate in discussions on such matters.
7. Contribute to the development of the SDL accessibility, diversity and inclusion standards into IOM’s framework for Learning; ensure that all developed digital learning products adhere to these guidelines.
8. Handle all tickets raised in the HR Support Portal concerning learning solutions development.
9. Support the upload of the learning content into the learning management system; help troubleshoot defects and implement fixes.
10. Guide, supervise and coordinate the work of the Learning Solutions Team.
11. Perform other duties as may be assigned.

Required Qualifications and Experience:

Education

• University degree in Communications, Multimedia Studies or a related field from an accredited academic institution with five years of relevant professional experience; or
• Completed High school / Secondary school education with seven years of relevant experience.

Experience

• Experience in managing team, managing budget, multi-media, and communication;
• Previous experience in learning development and multimedia.

Skills

• Team management skill;
• Instructional design skills, a distinct advantage;
• Fluency in video editing software, PowerPoint, iSpring, articulate 360, and Adobe Suite tools; and Vyond;
• Proven ability to produce work accurately and concisely according to set deadlines.

Languages

IOM’s official languages are English, French and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 1

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.pdf

Competencies will be assessed during a competency-based interview.

Other:

Internal candidates of the Organization will be considered as first-tier candidates.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Please be advised that this is a local position and as such only qualified Swiss nationals or candidates residing in Switzerland or neighbouring France will be considered.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.