Senior Digital Content Officer – UK

Location: London, Edinburgh, or UK remote

Position Status: Full-time, Open terms

Salary: London: circa 35K, Edinburgh: circa 30K, depending on experience

Reporting to: Head of Media & Communications

Closing date: May 17th.

Please note that applications should include CV and a Cover Letter to be considered.

Candidates must hold independant right to work in the UK at the time of appointment.

About Mercy Corps

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Europe has grown rapidly in terms of volume of activity and complexity. With offices in Edinburgh, London, The Hague, and Geneva, we now attract over £120m in income. The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.

The Team

The Senior Digital Content Officer will be part of Mercy Corps’ Resource Development (RD) team, advancing the organisation’s strategic goals and supporting our worldwide team by raising flexible funds, profile, and influence. The RD team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers, and media relations strategists. We are database managers, digital specialists, strategic designers, storytellers, and teachers. Most of all, we are passionate about Mercy Corps’ mission and creating compelling, authentic experiences for current and future supporters.

The role

The Senior Digital Content Officer will support Mercy Corps Europe’s strategy and growth objectives by promoting compelling content across our digital channels, including our website, emails, and social media. In close collaboration with our Europe and Global teams, this role will identify storytelling and campaign opportunities that strengthen our relationship with current and future European supporters.

You will be stepping into a fast-paced, ever-evolving environment. We need someone who is excited by change and new challenges, has deep experience in digital marketing, and is highly effective at working across teams to make an impact.

Essential Job Responsibilities

● Develop and deliver social content plans designed to deliver reach, awareness and engagement.

● Collaborate with Mercy Corps Europe colleagues to understand and stay informed of key digital audiences and their needs

● Develop compelling content to engage, cultivate and nurture Mercy Corps’ online communities.

○ Produce or edit social media content, including writing, copy editing, and designing graphics/videos using Canva, Adobe Illustrator, or Premier pro.

○ As needed, collaborate with and lead creative teams in developing additional social content including evergreen concepts, templates, etc.

● Share digital content ideas through participation in editorial processes supporting our digital channels

● Improve coordination and editorial alignment between Europe and Global digital marketing through process improvement

● Lead integrated marketing campaign production and execution for European audiences, sharing potential concepts as well as leveraging concepts and creative generated by the Global team

● Assist with creating and maintaining landing pages, evergreen pages, and blog articles on our website

● Translate digital content, as needed, from American English to British English, to support UK audiences

● Analyse social and digital channels using insight tools to refine plans in real time, set KPIs and make recommendations for the adaptation of plans or future strategies.

● Identify new potential platforms and digital marketing channels to reach current and prospective European supporters

● Ensure UX consistency and brand guidelines are followed across all digital channels

Supervisory Responsibility

None

Accountability

Reports Directly To: Head of Media & Communications (Europe); Managing Director, Digital Marketing (US)

Works Directly With: Mercy Corps Europe Fundraising, Policy and Advocacy, Programmes teams. Mercy Corps Global Managing Director Digital Marketing and Brand Marketing Director

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

The ideal candidate for this role is someone who:

● has a relevant degree, qualification, or expertise

● minimum 4 years of social media and digital marketing experience, including integrated campaign development and execution, content strategy, website content management, and email marketing

● has a deep understanding of the social media universe including Facebook, Twitter, Pinterest, Instagram, YouTube, TikTok and LinkedIn, and demonstrated knowledge of emerging platforms

● is an excellent communicator and writer

● has experience making improvements to processes

● has ability to own the planning, development, and implementation of projects

● has computer skills including Adobe Illustrator, Canva, Microsoft Office Suite, social listening platforms, and Google Analytics.

● has the ability to thrive in a fast-paced, multi-tasking environment while maintaining the respect of team members

● is adept at working across teams and geographies

● has a strong understanding for cultural, political, and religious environments among staff and in the countries we work with

● be driven by a passion for international development, social justice, and ending global poverty

● work well under deadline pressure

● some evening and weekend work may be required

Success Factors

● Excellent organisational and time management skills

● Systematic, with a strong eye for detail

● Advocates for the needs of our digital audiences and user-first UX

● Can work quickly, accurately, and to deadlines

● Able to build and maintain effective internal and external relationships

● Strong team worker and communicator

● Able to cope with changing priorities, often at short notice, and work well under pressure

● Proactive and solutions-based attitude

● High levels of motivation, professionalism, and resilience

● An exposure to and interest in international development issues is important, along with an empathy for MC’s mission

Living Conditions / Environmental Conditions

The position is based in the UK. Travel will be minimal. Mercy Corps team members represent the agency both during and outside of work hours when deployed in an international posting or on a visit/TDY to an international posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.