Senior Customer Support Coordinator (7 months mission)

Key user for SAP ERP implementation. Manage customer accounts to assure the processing of the purchase orders, shipments & quotations, and to assure the alignment between the customer requirements and the production constraints. Maintain high level of processes efficiency, lead process improvements.

Job Responsibilities

• Establish professional and best practice contacts with the customers — by phone or e-mail — manage potential conflicts and priorities with urgent matters, in order to find solutions that will satisfy the customer and respect internal constraint
• Constantly coordinates with the planning, sales and finance in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Work in collaboration with the technical sales support and marketing
• Participate, for the assigned customers, to the updating of the sales forecasts for the current month and the coming months in order to establish the commercial and productions plans
• Manage and establish the quotes to the customers according the defined price list and rebates
• Work closely with the sales manager for quotes that are outside of the list price. Continuously follow up of the quotes with the customers.
• Analyze Credit hold and work with Financial dept. to get payment for the overdue invoices and follow the customer account statements
• New customers set-up in the ERP in accordance with GTM process & rules
• Participate on calls with production to discuss about deliveries problems, urgencies, give prioritization on sales orders if needed
• Propose and lead process improvements – always look for better efficiency of processes
• Coaching and supervision of apprentice
• Give support to the team on their daily operational questions, solve tricky issues
• Represent team in projects impacting team processes and ensure procedures are respected in the team
• Key user for SAP ERP implementation during the whole project duration, challenge current process, propose and lead improvements ideas
• Coordinates with forwarders and logistics subcontractors’ customers deliveries.

Qualifications

Qualifications

Education Level Required

• CFC of commerce or equivalent training.

Years And Area Of Experience Required

• Minimum 5 year in sales administration.

Technical Knowledge

• Excellent management of communication tools (telephone, e-mail…)
• Excellent knowledge of computer software (Oracle, SAP, Microsoft Office)
• French mother tongue, with excellent English written and spoken knowledge
• Credit Control processes, negotiations skills, continuous improvement, change management.

Soft Skills

• Focused customer service
• Good organizational skills and managing priorities
• Able to work independently and work within a team
• Capacity to find solutions quickly
• Takes personal action to ensure accuracy and quality of own and others’ work
• Strives to attain the highest possible standards and to improve processes
• Anticipates and takes responsibility for problems before required to do, champion new solutions to problems
• Adjusts rapidly and effectively to changes in work demands, situations or business requirements keeping an open mind to new and better ways of doing things.
• Excellent capacity in communication both written and verbal
• Aptitude to develop best practice relations with the customers.

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA CS DPQ Distributed Power Quality

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid

Does this position offer relocation?: No

Travel: No