Senior Coordinator – Global Human Resources

Mercy Corps


Location Portland, OR or Washington D.C. Position Status Regular, Exempt, Full time Starting Annualized Salary: $46,000 DOE

Applications will be accepted until close of business Friday, June 24.

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team (Program / Department Summary)

The People Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this, we align conversation on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

The Position (General Position Summary)

The Senior Global HR Coordinator provides administrative and coordination support for the Global Human Resources team, with a specific emphasis on supporting the US Team. This position is responsible for completing a range of HR duties that provide support to members of the Mercy Corps global team in a timely and accurate manner with a spirit of teamwork and service. The Senior Global HR Coordinator acts as a trusted team member to employees and management on human resources-related data and privacy. This person facilitates effective, proactive tasks with Mercy Corps’ GHR (Global Human Resources) administrative requirements and will play a key role in the team member’s life-cycles. This position collaborates with partners from Talent Acquisition, Global Total Rewards and other members on the People Team to ensure the “people needs” of Mercy Corps team members align with and are accounted for within the organization’s administrative tasks associated with GHR.

Essential Responsibilities

Human Resources Support

  • Provide overall administration for the Global Human Resources Department, specifically related to the U.S. team.
  • Assist with driving organizational efficiency and excellence by improving systems and processes for collaboration across the Global HR Team.
  • Maintain team documentation platform, moving from Google Folders to Microsoft Sharepoint.
  • Coordinate large team meetings and operations including scheduling, meeting agendas and minutes, and action items.
  • Support the collection and processing of all U.S. based new hire paperwork, including copying, assembling and sending new/rehire paperwork as needed.
  • Coordinate all payments, including all team expense reports, general purchase requests, reimbursements, and vendor invoices with close coordination with Mercy Corps Finance and Procurement teams.
  • Support the U.S. HR Manager with statutory reporting and employee notification & labor law posting requirements, as needed.
  • Support the follow-up of outstanding paperwork for new hires, changes and terminations.
  • Support the creation of Letters of Assignment for new hires or letters as needed.
  • Support with employment verifications as needed.
  • Print and file approved employment changes and file for payroll processing to meet the deadline.
  • Support data entry into Mercy Corps’ Human Capital Management Solution as assigned.
  • Provide audit support for both internal and external audits.
  • Responsible for filing all HR and Payroll related paperwork into the appropriate team member files.
  • Support with Mercy Corps’ US immigration cases as needed, visas and permanent residency.
  • Provide administrative support to department projects and objectives.
  • Collaborates effectively with members of the People Team, and other stakeholders, in order to provide comprehensive, timely and equitable HR support to the Mercy Corps global team.
  • Support the process of maintaining and updating team member information in Mercy Corps’ Human Capital Management System (HCM) and Application Tracking System (ATS).
  • Support the End of Service process in coordination with supervisors and HR.
  • Support the People Team with global priorities, diversity & inclusion efforts, data entry and reporting.
  • Provide administrative support for GHR reporting, in addition to other specific projects and objectives.

COVID-19 Operations

  • Participate in the identified working groups, focused on ensuring a safe and inclusive reopening of the office(s).
  • Responsible for the implementation of COVID related actions impacting team members and the employee lifecycle.
  • Support the implementation and administration of vaccination policy and applicable tools and resources, including management of ReturnSafe platform.
  • Support processes and liaise with team members for contact tracing and case investigation.
  • Liaise with the Administration and Facilities team ensuring a safe and inclusive office environment.

Personal Leadership

  • Consistently strives to exceed expectations; demonstrates flexibility, resilience and the ability to maintain positive relationships and composure, even under difficult circumstances.
  • Maintains high ethical standards and treats people with respect and dignity.
  • Maintains productive relationships with all stakeholders, including country teams, other headquarters functions, donors and regulators. Builds mutually rewarding professional relationships inside Mercy Corps at all levels.
  • Promotes Mercy Corps culture by promoting the development and advancement of ideas that allows for new and unique approaches to problem-solving within existing policy and procedural requirements.
  • Demonstrates an awareness of his/her personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
  • Demonstrates a high level of commitment to confidentiality and non-disclosure.

Supervisory Responsibility



  • Reports Directly To: US HR Manager
  • Works Directly With: GHR Advisor, Consultant Specialist, GHR Senior Director, and others on the People Team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualifications & Transferable Skills

  • Bachelor’s degree or 2+ years of demonstrated administrative support experience in Human Resources, Talent Acquisition, or personal management.
  • Multilingual is a ‘plus’ (English required with French, Spanish or Arabic as a second language).
  • Able to maintain operational consistency with other team members and actively keep management informed.
  • Demonstrated history of providing excellent customer service and a high level of attention to detail.
  • Ability to follow procedures, complete tasks with high quality outputs, meet deadlines, and shift priorities while maintaining effective time management.
  • Ability to work well under pressure and cooperatively with team members.
  • A historically demonstrated ability to maintain confidential information.
  • Must have strong analytical, mathematical and problem solving skills, effective organizational and interpersonal skills; strong written and verbal communication.
  • Understanding of HR processes and data, common analytical techniques and methodologies to share information and trends with non-HR professionals.
  • Understanding of major US employment laws including EEOC, COBRA, FMLA, and FLSA is a plus.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. Furthermore, they must have the ability to work independently, employ effective time management skills, handle frequent interruptions and shift priorities, exhibit effective customer service skills and work effectively with a wide variety of individuals including team members based overseas. They will have the ability to work onsite and collaborate with team members with HQ and other global staff. Additionally, the individual will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability and the ability to be flexible and ensure that effective communication is a priority in all situations.

Living Conditions / Environmental Conditions

This position is based in Portland, OR or Washington D.C. (US Headquarter Offices)

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a business trip to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.

How to apply

Apply here