Senior Building Operations Officer

Senior Building Operations Officer

Our purpose at English National Ballet is to bring world-class ballet to as many people as possible, wherever they are and whatever their means; we break down social barriers to bring dance to different communities and people of all ages.

As Senior Building Operations Officer you will join a multi-cultural community, where you can contribute your talent and skills to support our purpose; we will provide you with the tools to thrive in a modern workplace where you will have the opportunity to develop and broaden your knowledge and skills. We foster a culture of continuous improvement, and we want to see you grow in your role.

About the role

The Building Operations team is responsible for ensuring the smooth and safe operation of the building, providing a consistently high level of customer service, and works flexibly alongside a building with many uses. The Senior Building Operations Officer will be a proactive and keen to get ‘stuck in’, practical and able to work across a broad range of tasks, as well as be willing to work unsociable hours on a rotation basis.

As a Senior Building Operations Officer you will focus on:

• Acting as one of the building’s Duty Managers and carrying out Health & Safety inductions of all new staff members.
• Training other team members on certain specialist tasks such as AV, Evac Chair, Manual Handling.
• Leading on some small-scale projects.

Your main responsibilities as Senior Building Operations Officer:

• Ensure the smooth, safe running of all activity at MCD and the security of the building.
• Acting as Duty Manager and being a point of escalation for the building operations team.
• Act as a key point of contact in the building; delivering the highest level of customer service, both to internal and external customers.
• Support the Building Operations Supervisor with the induction and training of new team members, and health and safety inductions of all new staff members.
• Contribute to a culture of continuous improvement and innovation.

Key Selection Criteria

As a Senior Building Operations Officer you will need to demonstrate that you have:

• Experience of working in Building Operations, Front of House, Events or venue management in a customer facing role
• Ability to understand the varied requirements of working in the performing arts or cultural sector
• Ability to work to a shift pattern including early morning, evening and weekend shifts
• Strong organisation skills and the ability to prioritise your own workload in order to manage a varied task list and meet deadlines
• Ability to build positive working relationships with co-workers and other internal and external contacts
• Ability to take on additional duties to support training, allocation of duties, rota management and supervision of team members as required

We are committed to building a diverse and inclusive workforce where staff of all backgrounds can thrive and grow. We would particularly like to hear from black and global majority applicants and from applicants living with a disability or a long-term health condition, both groups which are currently underrepresented in our organisation. As a Disability Confident Committed employer, we guarantee to offer an interview to applicants with disability or a long-term health condition who meet the key selection criteria.

We actively seek to mitigate bias in our screening methods to ensure a fair and inclusive selection process. For this reason, we request that you submit a completed application form and respond fully to each of the key selection criteria, as your application will be evaluated on this basis.

Please contact us if you need to request any reasonable adjustments to attend the recruitment process or if you need an alternative application format, on [email protected].

We reserve the right to close this vacancy early, if we receive sufficient suitable applications.