Senior Account Specialist (Remote)

Group presentation

thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

Company presentation

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

Your responsibilities

The Senior Account Specialist position is for an individual with leading customer service and problem solving experience. Providing administrative support to the supplier base and internal company end-users. Provides in-depth troubleshooting and problem solving, interacting with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Acts as resource for Account Specialists.

• Perform general office administration duties, including: answer incoming phone calls, emails, copying, faxing, and filing. Provide customer service regarding products, services, and order status.
• Accurately enter and process orders; including specialty order entry: Web/EDI, NNS, Skin Sheet, Mill Direct, Coil, Titanium, Forging, JIT, Kits/Kanban (as assigned). Ensuring all orders are placed in a timely manner.
• Provides support and assists the company as necessary for AOG requests.
• Initiate NCD material rejection, and/or credit claims for corporate quality and claims department for review; facilitate completion.
• Facilitate logistics scheduling, tracking; coordinate with freight forwarders and warehouses (as needed.)
• Identify order exceptions required for best part, freight and material optimization.

Your profile

Requirements:

• Background should include a minimum of three years’ customer service experience in a high volume, fast paced customer service environment.
• Senior Account Specialists must possess strong organizational and communication skills.
• Must be computer literate, possess strong problem solving skills, and the ability to successfully manage multiple projects.
• Must have demonstrated responsibility for assignments, knowledge of mainframe, Inside Sales System, and Aerospace products.
• The ability to complete projects as assigned with minimal supervision.

Educational Requirements:

• 2 year /4 year College degree preferred; or equal years’ experience.
• Minimum high school diploma/GED and 2+ yrs. customer service or insides sales experience.
• Bilingual (Japanese, Korean, Mandarin, or as applicable) speaking, reading, and writing skills are an advantage.

Contact details

If you believe your experience, competencies and attitude are a STRONG MATCH with the above description, we would love to hear from you.

Qualified candidates please apply. Recruiters, Agencies or third parties please don’t contact this job poster. Do NOT contact us with unsolicited services or offers. Only full time positions are available. (Local Candidates Only) Role specific

Your benefits with us

In return, we offer a competitive compensation plan that includes medical, dental and vision benefits effective on your first day of the month following your hire date with ThyssenKrupp Aerospace; 401(k) program with match; Generous paid vacation and holidays; option to buy additional vacation days; job training and development; life insurance; short and long term disability; flexible spending accounts; and employee assistance program.

We also value providing employees with various career growth and advancement opportunities.

For more information on ThyssenKrupp Materials LLC,

http:/yssenkrupp-aerospace.com/about-us/career

We value diversity

ThyssenKrupp Materials NA Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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