Senior Account Executive

DescriptionFounded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and reputations. APCO clients include corporations and governments; industry associations and nonprofit organizations; and many of the top companies on the Fortune 500. The firm is a majority women-owned business.About APCO In The Middle East And North AfricaHome to some of the fastest growing economies in the world, the Middle East and North Africa region has a pivotal role to play in driving global conversations ��� from environmental policies to religion and pop culture. The UAE and Saudi Arabia are clear leaders in this equation, although the wave of innovation continues to transcend borders.APCO launched its regional operations in 2006 in Dubai. Growing from a team of less than 10 consultants, APCO today has over 200 people from 26 countries working in teams across Dubai, Abu Dhabi, Riyadh, Manama and Kuwait and our projects take us to countries across the region and the Levant. APCO was awarded Best Agency in the Middle East by PRWeek in 2019 and Best Agency to Work for: EMEA Network by PRovoke Media in 2017 and 2019.With a portfolio of over 100 clients, APCO���s MENA offices deliver public relations and digital communication support across health, food, consumer & retail, finance, technology, real estate & hospitality, non-profit and public affairs practices. The region also offers specialized services, created for the Middle East, such as our Build-Operate-Transfer (BOT) model and our Compass and License to Operate offerings.In addition, APCO���s global AI Comms Lab, a first-of-its-kind innovation center which utilizes artificial intelligence to build and protect the reputations of major global brands, governments and organizations is driven from the Dubai office.From helping governments connect with the private sector and civil society, to supporting the Pope���s historic visit to the region and launching iconic brands and destinations, we understand the nuances of the MENA region and pride ourselves on making an impact.The Senior Account Executive is involved with day-to-day support of client projects by drafting materials (i.e. summary reports, press releases, credentials, proposals) and by conducting and analyzing research on a variety of client related issues, or media monitoring. The Senior Account Executive is responsible for coordinating client meetings and events, and working on client deliverables under the supervisor of a Consultant or assigned account manager. The Senior Account Executive is expected to demonstrate strong tactical abilities and writing fundamentals, and have strong written and oral communication skills. The Senior Account Executive will interface with all levels of staff and may have contact with staff members of the client���s organization regarding project issues.DEMONSTRATING SUCCESSFUL PERFORMANCE AS A PROJECT CONSULTANT (expected to be performed after initial period of six months)Prepares customized credential packages for prospective clients, highlighting APCO capabilities, relevant case studies, and high-level industry notes and observations (which requires a minimal review by project managers)Drafts complete initial proposals for client workParticipates actively in internal and client meetings, offering knowledgeable observations and suggestionsIs able to maintain email/telephone contacts with clients as needed, without requiring a supervisor to intervene on routine mattersContributes to and prepares the ���basic��� reports required in the specific functional capacity (e.g, perception audits, market studies, provincial reports, summary reports, etc.) with minimal guidance and review by managersProactively identifies external meetings and trainings to attend to build sector knowledge and contacts Demonstrates awareness of utilization and expectations, coordinating with project leaders to manage themKey Performance Factors / Job DutiesCLIENT RELATIONSHIP MANAGEMENT Develops understanding of client issues through research and monitoring of relevant issues Demonstrates a strong client service ethic Effectively contributes to client account Responds to requests from team in timely manner Communicates proactively with project manager and team on status of deliverables/assignments Consistently behaves in a professional manner when dealing with people in all capacitiesTEAMWORKAcknowledges and recognizes contributions of othersDemonstrates respect for all colleaguesActively participates in team meetings and contributes ideasHelps team members/peers when necessary, even if outside of one’s own roleFosters relationships with peers and within project teams Understands and embraces team/client/organizational goalsAccepting of diverse ideas and experiences of team membersDemonstrates ability to work well with all colleaguesACCOUNT & PROJECT MANAGEMENTConsistently delivers to agreed expectationsPrioritizes work and manages time in order to consistently achieve goalsDemonstrates strong attention to detailDemonstrates ability to multi-taskEffectively manages and prioritizes own workloadKeeps manager informed of competing expectations/assignmentsDemonstrates effective time management by completing deliverables on deadlineReports time and expenses in timely mannerBUSINESS MANAGEMENTUnderstands the business model and how the Company operatesShow understanding of the importance of billing time and implication of over-servicingActively contributes ideas and suggestions to maximize business opportunitiesCommunicates ways to improve the businessAccurately reports time and expenses. Notifies management of any discrepanciesUnderstands key business practices and how business is conducted and grown at APCOLEADERSHIP Shares knowledge with others to support individual growth and development Acts as a natural coach to their peers where appropriate Provides positive and constructive feedback to their peers Demonstrates understanding of APCO values and behaviors reflecting those values Volunteers thoughtful, new and creative ideas Treats others with dignity and respect. Takes pride in their own work and in APCO Takes initiativeBUSINESS DEVELOPMENT Actively supports new business process by preparing pitches and proposals, conducting research, compiling biosand preparing decks Actively participates and networks in professional organizations Demonstrates sound understanding of key team/dept/office service offerings, and key clients of team/dept/office Identifies areas where contributions to new business can be made and shares with team leader/line manager Works positively with colleagues and readily shares information with others to support the businessPROFESSIONAL DEVELOPMENTDemonstrates commitment to their own professional growth and developmentActively acquires knowledge about industry and practicesOpen to learning new things, responds positively to feedback from othersIdentifies and follows industry or sector of interestSeeks feedback on performance; identifies internal or external mentorTakes initiative to participate in training when availableReadily adapts and shows enthusiasm for learning new systemsAttends external events and networksMinimum Qualifications And StandardsEDUCATION: University degreeEXPERIENCE: 2-3 years relevant experience in a consulting firm, corporation, diplomatic posting or media roleOFFICE ENVIRONMENT: The physical abilities needed to perform the duties of this position, in addition to the office climate Office environment is general office setting Some travel may be required