Senior Account Director, Hyundai-Kia Motors Corporation (HKMC), Korea

The Senior Account Director role for Hyundai Motors Group(HMG) at Microsoft serves as the face of Microsoft leading one of our most valued customer into the digital age. Accounts for HMG include Hyundai Motors, kia Motors, Mobis and Hyundai Heavy Industry group.

This role is vital to Microsoft’s competitive ambitions. Traditional sales engagement methods have evolved and customers are seeking consultative partnerships, not vendor, customer relationships. Equipped with top class cloud solutions, your role is to unlock the potential of strategic enterprise customer by demonstrating clear business value accelerating their digital transition and success. High level customer satisfaction is a key measure, as are revenue/consumption targets.

This include not only Korea based opportunities but includes all of HMG global operations including North America and Europe (Billed and Azure Consumed Revenue).

Responsibilities

• Actively maintains and leverages a comprehensive understanding of customers’ business needs, strategies, and priorities. Draws insights across books of business and influences/leads cross-functional leadership to affect decisions and strategies in alignment with customers’ current and anticipated needs across teams to influence customer needs.
• Leads the development of high-impact innovative solutions that enable digital transformation and drive outcomes that create business value for customers. Inspires their organization to integrate strategies that showcase the value added by digital transformation based on specific account needs, industry trends, and thought leadership related to transformation.
• Empowers virtual teams to define strategies, objectives, and a rhythm of business (ROB) for account planning across the customer set, clearly articulating standards and priorities. Directs and coaches team(s) or manager(s) where and how to invest account management resources and other stakeholders.
• Drives the development and implementation of scalable strategies for maximizing selling and customer add opportunities across teams in their organization. Holds teams accountable for optimally leveraging storytelling strategies, ensuring plans highlight Microsoft’s and partners’ solutions to elevate customers’ business, and driving customers to expand budget allocated to Microsoft. Drives growth, revenue, and adoption by sharing best practices across teams and leveraging expertise across teams to identify and act on new opportunities.
• Proactively expands network of key internal and external partners and other business decision makers across their business areas to ensure execution of core tasks and transactions, grow partner impact, and to provide seamless and scalable account management experiences. Drives engagements with key internal partners to develop and promote long-term, mutually-beneficial strategies, and works to formulate expansion strategies that ensure customer success.
• Positions oneself as a thought leader and trusted advisor to executive-level business decision makers across their business areas. Leverages and socializes best-in-class sales and communication techniques to ensure sales teams are optimally equipped to lead teams. Sets expectations and defines strategies for sales team to build stronger relationships with both internal and/or external decision makers across business areas.
• Proactively develops and socializes strong customer engagement strategies among internal stakeholders and partners’ leadership teams to build trusting and influential relationships that drive brand growth, loyalty, and ongoing business value through multiple levels of the customers’ organizations. Defines expectations and strategies for being seen as trusted advisors. Articulates Microsoft’s and partners’ point of view and creates deep and long-term connections between Microsoft account team members and customers’ leadership (e.g., individual contributors to C-Suite) to influence purchase decisions, increase interaction and participation, and expand impact into other segments.
• Drives workforce planning, talent acquisition, recruiting, succession planning, culture transformation and change management processes. Holds teams accountable for and exemplifies how to have hard conversations, navigate employment law, support diversity and inclusion initiatives, and how to motivate/coach someone’s behavioral changes. Identifies “talents of the future,” what will be needed in the role as time goes on/as the role evolves and determines how to build their workforce around that. Ensures that they and other coaches constantly adapt their coaching techniques to the most up-to-date expectations. Recruits individual contributors as well as leaders, understands the market and how to attract talent over competitors, and oversees leader development.
• Leverages a strong knowledge of and experience with Microsoft’s product landscape, solutions, and strategy to address customer’s needs. Champions partnerships with internal industry experts to strengthen understanding of the industry market across teams. Shares key insights internally to drive growth and influence business capabilities. Shares a deep expertise of customers and competitors with extended sales team members and leadership to inform new them of competitor strategies and improve business impact across teams.

Qualifications

• 10+ years’ experience in account management, sales leadership position based on technology.
• 15+ years’ experience in digital transformation or using technology to drive customer business outcomes.
• Strong understanding for manufacturing industry and automotive industry trend, specifically on offerings, services, technology requirement
• Proven ability to learn quickly, adapt, and master new concepts and technologies to drive their adoption and usage.
• Excellent Presentation Skills and Public speaking experience
• Excellent verbal and written communication skills, along with equally good listening skills is essential.
• A role model and an ability to build strong followership within MS.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.