Sea Logistics Customer Care Specialist

Kuehne+Nagel

Are you a strong logistics professional who puts customer at the heart of everything you do? Then this is the right opportunity for you!Your RoleIn this role, you will be supporting the customers by providing helpful information, answering questions and responding to complaints.Your ResponsibilitiesDriving customer excellence alongside the Sales and Operational Teams to ensure customer satisfaction and retentionIdentify and pursue opportunities to up-sell and deliver value add services to the customerBuilding long term and effective relationships with customers and provide up to date shipment informationPro-actively advise and consult to ensure customer satisfactionEnter customer orders into the operational execution processMaintenance and integration of customer data in the Kuehne+Nagel systems Your Skills And ExperiencesDegree in Logistics, Supply Chain or a similar discipline Minimum 2 years experience in Customer Service in the freight forwarding industryKnowledge and expertise in Sea Logistics will be an advantage Excellent communication skills and fluent in English language Good Reasons to JoinWe offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business. req85853

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