Sea Logistics Customer Care Specialist

  • Contractor
  • Liverpool, England, United Kingdom
  • TBD USD / Year
  • Kuehne+Nagel profile




  • Job applications may no longer being accepted for this opportunity.


Kuehne+Nagel

Your Role

The main role is direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customers behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. All of these activities are to be executed via KN Customer Care systems.

Your Responsibilities

  • Pro-actively advise and consult Customers to ensure satisfaction
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint
  • Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS, TIP Tool)
  • Develop and on-board new customers and additional lanes of business from existing customers
  • Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags
  • Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about Deliverables
  • Field Complaint Calls, and provide problem resolution in alignment with stakeholders
  • Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing, Up-selling, and requisite follow up and closure

Your Skills And Experiences

  • Experience in either freight forwarding or transport planning with key focus in Seal Logistics
  • Ability to understand and execute new processes
  • Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
  • Maintain a consistent and high quality customer on boarding experience
  • Execute strong shipment ownership for all customers
  • Recognise and investigate nopn-conformities and deviations
  • Continuously analyse customer reports to identify areas for improvement
  • Build a strong relationship with the customer and provide high quality advice using a proactive approach

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. GB14018

To apply for this job please visit jobs.kuehne-nagel.com.


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