Sea Logistics Customer Care Location Manager

The goal of this position is to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.Your RoleIn this role, you as the Sea Logistics Customer Care Location Manager will be leading, directing and optimizing a team of Customer Care Specialists of the Sea Logistics Customer Care Location (CCL) in Dubai, UAE.Your ResponsibilitiesFocus on customer engagement, satisfaction, retention and reactivation through highest levels of service qualityEnsure best-in-class customer onboardingFoster collaboration with operational and commercial key stakeholders, along with sea logistics management to optimize the customer experienceFocus on continuous improvement of processes and controls, including customer complaint management, aiming for a consistent delivery against the customer promiseProvide leadership and direction to the Customer Care Specialist team Promote, plan and achieve talent identification and people development within the Customer Care LocationEnsure delivery against all financial targets and strategic objectives of the Customer Care LocationYour Skills And ExperiencesDegree in Logistics, Supply Chain, Economics or a similar discipline Minimum 5 years experience in the logistics industry with a focus on Sea Logistics Experience in leading teams preferably in a multi national environment Excellent knowledge in Sea Logistics and operational proceduresAbility to work on own initiative and to deliver agreed actions on timeExcellent command in English language, financial acumen and analytical skills Good Reasons to JoinWe offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business. req84357