[School Year 2024-2025] Operations Manager

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of six PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org.

Reporting to the Director of School Operations, the Operations Manager will be responsible for supporting school-based staff with operational information systems, maintaining and analyzing operational data, supporting student recruitment and enrollment, supporting and managing special projects, and coordinating any network-wide academic or operational purchasing. This is an exciting opportunity for a dynamic and driven individual to develop a range of operations skills in a growing, fast-paced environment.

Responsibilities

• Office Management
• Serve as a point of contact for the school, including managing the office, greeting families and other visitors, and answering phone calls and emails;
• Provide comprehensive support to overall school operations and cultural practices;
• Manage the cleanliness and organization of the operations office;
• Ensure that there is a welcoming and customer service environment.
• Inventory Management
• Create and manage inventory systems that ensures school purchases and stocks required curricular materials (e.g., textbooks, science kits, etc.) and other operational school-wide purchases;
• Responsible for training staff on the ordering system;
• Manage inventory to ensure that supplies at the schools are inventoried on a regular basis.
• Facilities Management
• Support with ensuring facilities issues are raised and addressed in a timely fashion;
• Participates in regularly scheduled walkthroughs with the Director of Operations to ensure facilities and operational systems are in good working order;
• Develop and manage systems to uphold aesthetics standards with staff.
• Systems & Processes
• Support the development and implementation of school-wide systems and procedures that ensure operational excellence within the school. Systems include but are not limited to Transportation, Safety, School Lunch Program, procurement, and compliance tracking;
• Manages school-wide systems to ensure successful execution:
• Arrival
• Dismissal
• Attendance
• Supports the Director of Operations in identifying areas for improvement and helps to continually improve school operations systems and procedures and lead or support with special projects in this area.
• Student Recruitment
• Manage student recruitment, enrollment and re-enrollment process under the guidance of the Director of Operations;
• Manage the outreach and communication to prospective and accepted families;
• Manage the outreach and communication to current DREAM families to support with re-enrollment process;
• Create and manage the Family Referral Process, including current family outreach regarding referral process, referral data collection, and outreach to submitted;
• Plan and execute family engagement events under the guidance of the Director of Operations;
• Manage enrollment and re-enrollment data, including wait list management and student discharges, to ensure campus meets and maintains grade level enrollment targets
• Plan and execute logistics for student recruitment events including but not limited weekend and after-hours events.
• Administration
• Manage scholar information data systems and ensures all platforms are up-to-date and accurate (Powerschool, ATS, SchoolMint);
• Conduct data entry and analyze and report on operations data, including data required for school, board and regulatory reporting;
• Manage the maintenance and execution of centralized systems, such as distributing student MetroCards, uniforms and any other materials along with coordinating school food services for staff and scholars;
• Support with planning and implementation of team-wide events, from professional development to team-building to org-wide occasions;
• Support the Director of Operations with special projects as needed, and serve as point person for all special projects work.
• Assessment Administration
• Receive, inventory, print, secure, and distribute all paper assessments;
• Prepare assessment materials for distribution (i.e. testing bins);
• Coordinate pickup and drop off of state exams, Regents, and/or AP exams and electronic set-up verification for any electronic assessments such as MAP.
• Support with monitoring the testing environment and students. Ensure testing procedures and regulations are followed.
• Collect and account for all testing materials, test scoring, and data roll up for the school instructional team as needed.
• Manage the set-up request for facilities, student meal request, and outsourced staff meals orders;
• Event & Trip Management
• Collaborate with the Director of Operations to manage the logistics, planning, and implementation of team-wide events, including but not limited professional development sessions, team-building events, and org-wide occasions.
• Talent Management
• Support in the training and onboarding of new staff.
• Support in the yearlong training and development of coordinators.
• Support with the coaching and feedback of operations coordinators.

Qualifications

• Bachelor’s degree, required;
• Bilingual Spanish/English, preferred;
• Experience in a youth development or academic environment preferred, including direct service work with youth as staff or in a volunteer capacity;
• Excellent written and interpersonal communication skills to serve as a DREAM ambassador internally and externally;
• Knowledge of and experience with school facilities and relevant technologies (e.g. Google Suite, PowerSchool, DeansList), a plus;
• Excited to take on the opportunities that come with running a growing school, approaching them with flexibility, a learning and solutions-oriented mindset, and demonstrated ability to persevere and think quickly;
• A strong belief in the mission and values of DREAM, including the desire to make a difference in the lives of our students, families, and community.

Benefits & Paid Time Off

• We offer comprehensive benefits including:
• Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;
• The ability to select between a variety of medical plans according to what best suits the employee’s needs;
• Dental and vision plans;
• Disability benefits;
• Life insurance;
• Up to 12 weeks fully paid of Parental Leave;
• Flexible spending account options;
• Pre-tax commuter benefits (parking and transit);
• Fitness and entertainment discounts;
• A variety of support through our employee assistance program (EAP);
• A 403(b) retirement plan with employer matching up to 4% after one year of employment;
• Referral bonuses;
• School-based 12-month employees have approximately 48 days off throughout the school year including holidays, school breaks, personal days, and wellness days;
• Benefits are subject to change.

Compensation

• DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $70,000 to $75,000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All staff are eligible for annual performance-based increases. Because we value staff tenure in each role, we do not currently cap salary ranges.

Our Commitment to Diversity, Equity, and Inclusion

At DREAM, diversity, equity, and inclusion are a matter of mission.

From our schools to our playing fields, DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom. DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive. We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.

Come dream with us.

DREAM Maxims

All Kids Can. This Kid Can.

DREAM is Family.

Fun is a Serious Value.

Teamwork Makes the DREAM Work.

Fail. Persist. Exceed.

DREAM Big.

Applying to DREAM

We know applying for a new job can be a daunting process. In addition, studies have shown that historically underrepresented individuals often only apply to roles if they meet 100% of the qualifications. We encourage all applications! You may be just the person we need. If you have any questions about your application or interview process, do not hesitate to ask your recruiter; we are here to help!

DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact your recruiter.