Salesforce Administrator

ORGANIZATIONAL OVERVIEW

The END Fund is the world’s leading collaborative philanthropic investment vehicle dedicated to controlling and eliminating neglected tropical diseases (NTDs). NTDs are parasitic and bacterial infectious diseases – including intestinal worms, river blindness, trachoma, schistosomiasis and lymphatic filariasis – that affect over 1.7 billion people globally. The END Fund’s vision is to ensure people can live healthy and prosperous lives free of the risk of NTDs and has set out to accomplish this by:

– Mobilizing and investing resources for maximum impact,

– Advocating for innovative, integrated and cost-effective NTD programs; and

– Facilitating philanthropic and private sector engagement to end these diseases.

By engaging a community of activist-philanthropists and taking a systems approach, the END Fund works in collaboration with governments, local and international NGOs, pharmaceutical companies, and academic partners on the global campaign to control and eliminate the most prevalent NTDs by 2030.

Since our founding in 2012 through 2021, with our partners, the END Fund has provided over 1.2 billion treatments for NTDs worth more than $1.5 billion. In 2021 alone, we reached more than 118.2 million people with more than 193.7 million NTD treatments. The END Fund works globally in 25 countries, with a primary emphasis in Africa.

You can learn more about the END Fund here.

ABOUT THE END FUND’S STRATEGY & OPERATIONS TEAM

The Strategy and Operations (S&O) department serves the END Fund’s growth and impact goals by leading strategic planning and resource allocation decision-making; ensuring good governance and robust risk management; overseeing operations that facilitate team productivity in alignment with organizational culture and values; facilitating interdepartmental information flow and conducting aggregated data analyses; and designing and implementing strategies and practices to recruit, onboard, develop and retain talent in support of organizational goals and commitment to diversity, equity and inclusion. In a period of ongoing, significant projected growth and organizational change, the S&O team seeks to optimize performance by ensuring the END Fund strategically and thoughtfully deploys all available resources in pursuit of the mission to end NTDs.

THE OPPORTUNITY

Essential Functions and Core Competencies

• Administer Salesforce NPSP instance, maintaining data integrity, overall health, and providing day-to-day support.

-Managing all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups.

-Identifying and gathering requirements from users and stakeholders.

-Manage and implement Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flows, Approval Processes, fields creation or updates, page layouts, record types, custom settings, dashboards and reports.

-Validating, cleansing, and enriching data, including but not limited to the following:

-Creating validation rules to ensure standardization of data

-Helping end users develop reports so they yield accurate metrics

-Screen for duplicates, etc.

-Continuing to improve upon automation using Flows, make architecture recommendations, monitor integrations, and improve existing business processes using Salesforce.

-Performing system and data audits as well as creating documentation of processes to ensure alignment across the organization.

-Researching changes in upcoming versions of Salesforce.com in order to provide recommendations that enhance productivity. Remain current on Salesforce best practices, technologies, and certifications

-Manage updates to Salesforce and integrated applications. Install, test, and deploy to production.

• Day-to-day user support and troubleshooting

-Helping users gain access to Salesforce.

-Resetting passwords, etc.

-Resolve issues with reports, dashboards, views, etc.

• Manage data security, record sharing, and data exchange with external applications

•Data analysis and visualization with Tableau and Microsoft Suite

-Develop charts and dashboards using Tableau.

-Create charts and dashboards using Microsoft Excel and PowerPoint.

• Training staff

Providing different levels of Salesforce and Tableau training sessions to staff. Create training materials as needed.

Education/Experience/Knowledge:

-At least five years of experience as a Salesforce administrator, including three years within the NSPS or Nonprofit Cloud.

-Salesforce Administration Certification required.

-Tableau Certification or experience a plus.

-Experience in developing and implementing Salesforce configuration changes, such as Flows, converting Automated Process and Workflows to Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, custom settings, dashboards, and reports.

-Advanced Microsoft Excel skills and excellent written communication.

-Ability to provide Salesforce training and end-user support.

-A proactive attitude to platform enhancements.

-Expert in data analysis, analytics, and tech-oriented problem solving.

-A desire to implement best practice solutions.

-Active in the Salesforce community.

-Knowledge of nonprofit operations ​​(global or public health a plus).

-Authorization to work in the United States or United Kingdom required

POSTING: Salesforce Administrator

LOCATION: East Coast of the US(CT, DE, GA, MA, MD, NC, NY, PA) or the UK

REPORTS TO: Senior Associate Director, Strategy & Operations

TRAVEL REQUIREMENTS: 5%

JOB POSTING DEADLINE: This position will close at 11:59pm EST on January 6, 2023

SALARY: If based in the UK, anticipated starting base annual gross salary range is GBP 59,000 – 67,000. If based in the USA, anticipated starting base annual gross salary range is USD 79,000-$91,000.

OUR PHILOSOPHY AND BENEFITS

The END Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy and intent that all qualified persons be given full and equal opportunities for employment, training, promotions, wages, benefits, and all other privileges, terms, and conditions of employment.

The END Fund offers a competitive compensation package intended to motivate employees to perform at the highest level by acquiring superior skills and competencies. Our philosophy is shaped by the following guidelines: 1) understandable, 2) fair and defensible, 3) competitive, and 4) flexible.

The END Fund is at an exciting stage of organizational growth and we are rapidly expanding our global footprint in order to bring on the most talented team members to help advance our mission. Currently, the majority of our team is based in the United States. We maintain physical headquarters in New York City, and other team members work from their homes across the US, Europe, Africa and the Asia-Pacific region.

To ensue all compensation and benefits package offers are fair, defensible and competitive, the END Fund relies on external benchmarking data that is both role and country-specific. In the United States, we have a comprehensive salary structure that covers all roles, departments and functions; in other countries, benchmarking data is secured on an as-needed basis to inform offer packages. An offer will be informed by country-specific market data.

Our benefits packages are also informed by local contexts to ensure appropriateness and competitiveness within specific markets. Regardless of location, all END Fund team members receive cell phone and WiFi connectivity support, flexible work arrangements, a healthy annual professional development allowance, and more. In the United States, the END Fund offers 100% employer-paid health and life insurance benefits and twelve weeks fully paid family care leave; similar benefits will vary modestly by country of residency.