Sales Associate, Dubai

Reference Code: 54802
Sales Associate, Dubai
Dubai, DU, AE
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

The Boutique Sales Associate is responsible for maintaining Customer Service as per company standard, generating sales, merchandising, cash register operations, and loss prevention in adherence to all Company Policy. Respect and take part in the implementation of the brand retail policy, promoting the Cartier brand image as per the Company’s directives.

Attend to After-Sale clients in the boutique

1. Sales performance & customer service
Contribute to the boutique achieving its sales targets
Assist clients with Customer Service needs maintaining the brands high standards
Cultivate strong client relationships. Improve the transformation rate that Cartier Boutique prospects become Cartier customers
Ensure that each client receives outstanding customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service

2. Stock management and merchandising
Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock
Assist actively in the stock transfers when needed between Boutiques or back to Free Zone following up precisely the Boutique procedures
Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays
Assist in the inventory process, including but not limited to stock counting and special projects as needed
Assist in completing prices changes within the Boutique when required

3. Boutique operations and cash management
Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register
Adhere to all Company policies, procedures and practices
Implement discounts and gratuities under the supervision of a Boutique manager
Comply with all safety regulations and Boutique operational procedures including security

4. Product knowledge & sales techniques
Maintain an awareness of all product knowledge information; promotions and advertisements
Master the Brand’s sales techniques as per training received
Attendance to required training held online, locally, or overseas

5. Presentation & visibility
Maintain boutique tidiness, decoration, and visual merchandising in line with Brand guidelines
Report maintenance issues to the Boutique Manager
Represent the Brand by wearing the appropriate uniform and grooming
Represent the Brand instore and at local events under the direction of Boutique Manager

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