Retail Partnerships Support Officer

Salary: £21,000 – £29,000

Plus excellent benefits, including: 28 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest free season ticket loan, Personal Development Days, Vodafone Advantage Scheme

What is the purpose of this job?

Your role is to support the Retail Partnerships team with their daily, weekly, monthly administration and communication functions in the provision of RDG services to our partners.

What can I expect to do in this job?

The successful candidate will be responsible for the following:

• Providing administrative support of the Certificate of Rail Agent Competency (CORAC) scheme including managing enquiries from CORAC users, cataloguing certificates of competence, supplying railcards to eligible candidates and preparing periodic reports.
• Delivering operational support for RDG’s International Products which includes acting as a point of contact between RDG and RDG’s outsourced Contact Centre, overseeing sales reports, preparing and uploading content to websites.
• Collating and distribute Management Information to Train Operating Companies on a daily and periodic basis and act as the point of contact for questions arising.
• Managing the annual Travel Agent Discount Authority (TADA) process, collating revenue and contact details, as well as distribution ofTADAs.
• Updating website content from time to time on RDG’s existing Travel Agent and International Websites.
• Generating and distributing transaction reports to Travel Management Companies and Ticket Issuing System providers, on a daily and periodic basis.
• Providing administrative support for the Rail Warrants scheme including preparing periodic reports, and monitoring usage.
• Acting as the Secretariat for member governance meetings including liaising with internal and external contacts, preparing meeting materials, including the taking and distribution of minutes.

What experience, skills and knowledge do I need?

Essential

• Be able to provide advice and solutions to routine day-to-day problems and administrative challenges within the Retail Partnership function
• Using initiative and judgement to address and resolve complicated problems and issues.
• Day-to-day planning, organising of work on a wide range of activities. You will be expected to be able to work in a proactive, independent and flexible manner.
• Be able to prioritise your time when faced with multiple requests and ensure that key deadlines and objectives are met.
• Excellent written and verbal communication skills, as well as good attention to detail
• Familiarity with the Microsoft Office suite (particularly Outlook, Word, Excel and PowerPoint)

Desirable

• Knowledge of the Rail industry is preferred.
• Experience of maintaining and updating website content e.g. text amendments, picture and file uploading.
• Excellent customer service skills as dealing with external and internal clients

About RDG

The railway in Britain is changing and this is your chance to get involved in the biggest transformation to the railway in a generation. The Government recently announced plans to redefine the running of the railway. The network will be brought under a new cross industry public body, Great British Railways (GBR). Our vision for a simpler, better railway that will transform the travel experience of millions starts here, with us.

The Williams-Shapps review heralds how the railway will be improved, including through a retail revolution; in which a new customer offer will be driven by clearer, easier to understand information, simpler travel with contactless and cashless payment and clearer prices. We will simplify the confusing mass of tickets, introducing far more convenient ways to pay using a contactless bank card, mobile or online. In short, we will make the railways easier to use and smart ticketing has an important part to play.

Rail Delivery Group (RDG) operates the Central Back Office (CBO) on behalf of the UK rail industry to support the provision of ITSO smartcard ticketing services. Established in 2014, one of the key components of the CBO is the Transaction Management System (TMS).

TMS is a bespoke system that was designed and developed to meet the needs of National Rail. This included specific requirements for the combined management, reporting and control of multiple TOC (Train Operating Company) electronic smartcard schemes, scheme interoperability integration, and reporting to several external systems. The TMS has subsequently been incrementally developed, maintained and operated by the same supplier, to meet the changing requirements of the rail industry.

Our purpose is to create a simpler, better railway for everyone in Britain.

Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

RDG supports Smart Working arrangements. As part of our smart working principles, we have adopted the hybrid style of working which allows employees the freedom to split more of their time between the home and office. All we ask is that you do a minimum of 2 days a week in the office, the rest of your time can be working from home or elsewhere. We believe this improves productivity through a focus on outputs and enables a better work life balance for all our employees.

Closing Date 23 August 2022

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, colour, religious beliefs, disability, sexual orientation or age.

How to apply

A CV will not be required at this stage. If you believe you have the qualities we are seeking for any of our vacancies, please submit a short summary of your key skills and experience using the form below, detailing why you feel you would be a great fit.

To apply for one of our advertised roles, please download and complete this form. Then email your form to [email protected]

Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, I am afraid you have been unsuccessful on this occasion.