Resourcing Partner

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Resourcing partner

Can you partner with our leaders to make sure we have the right people in place to meet our current and future needs?

Contract: 12 month Maternity Cover and we will consider a 4 or 5 day working week

Salary: up to £45,000

London Docklands or Coventry – we have recently moved to our new hybrid working model, which will see us all working in the office 4 days across the

fortnight. Candidates that apply and are looking to work from our Coventry

location may be required to travel to London when necessary.

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn’t been treated fairly, we can step in to put things right.

Our Resourcing team plays a key role in making sure we have the right number of people with the right skills and behaviours to meet their objectives, and that we continue to meet our commitments as an organisation. We’ve got a lot to achieve this year, which is looking to be another very busy year in resourcing.

As one of our Resourcing partners, you’ll provide strategic partnerships with your stakeholders, ensuring they are kept abreast of all recruitment developments and to understand their recruitment needs – and forecasting where possible.

We run a direct sourcing model, building pipelines of candidates for volume roles through multiple attraction channels to ensure the continued flow of exceptional talent is key to our success. You’ll also need to work closely with our key recruitment suppliers, making sure they’re delivering a quality service.

You will have extensive experience of managing and owning a number of recruitment campaigns, some of which may require high volumes of candidates. Your collaborative approach will often mean your success relies on your leadership skills and giving direction to the Resourcing advisers to achieve recruitment targets. You will be naturally resilient and a solutions provider, pro-actively sourcing candidates to minimise agency usage by filling roles through direct sourcing methods.

Working proactively with your customers, you’ll be bringing new ideas to the table around attraction and assessing quality candidates, alongside forward planning and thinking about the commercial impact. To do this effectively, you’ll collaborate with Resourcing colleagues, HR & organisational development partners (HR&OD partners) and our People Hub team.

This is a diverse role, requiring a motivated and enthusiastic individual with drive, resilience and a passion to succeed. It’s essential that you have the ability to work at pace and are able to confidently manage multiple projects simultaneously.

You will have strong relationship building abilities with excellent coaching and influencing skills. Partnering with hiring managers and senior business leaders you will need to influence and challenge their thinking where needed, spotting opportunities to initiate improvements and deliver successful solutions.

To be considered for this role, you’ll need to show us that you’ve got the experience as described in the below job profile.

You’ll also need to meet the following minimum criteria:

Minimum Criteria

• Extensive experience in managing a number of recruitment campaigns (including volume campaigns) is essential
• Be an experienced talent acquisition professional, capable of managing the end to end recruitment process for a variety of roles across the business.
• Demonstrate excellent stakeholder management skills
• Experience of direct sourcing your own candidates and using job boards and CV databases i.e. LinkedIn
• Ability to be flexible and comfortable with changing and competing demands
• You’ll also need excellent communication skills with the ability to build strong, collaborative working relationships. You’ll be naturally well organised, with a keen eye for detail and have the ability to produce meaningful reports when presented with data.
• You will have experience in shaping and promoting an inclusive recruitment process and have a passion for leading on Diversity and Inclusion projects.

Desirable Criteria

• Experience of achieving success and meeting targets through directing others.
• Experience of using Workday as an ATS.

How do I apply?

• Please upload your CV with a cover letter answering the below question

Using the minimum (and desirable) criteria as a point of reference, please use tangible examples to demonstrate why you think you are the right candidate for this role (no more than 500 words)

Shortlisted candidate will be invited to attend a first stage telephone interview. If successful at this stage you will be invited to attend a virtual face to face interview. You will also be asked to give a short presentation at the interview.

Due to high application numbers this advert may close early, so please don’t delay and apply now!

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

Minimum Criteria

We are proud to be a Disability Confident Employer. This means that we will put disabled candidates entering under the scheme through to the next stage of the process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. Do let us know of any reasonable adjustments you need.

Resourcing Partner

Reporting to – Resourcing Manager

Working hours – full time is 35 hours a week. You’ll agree your working pattern with your manager.

The purpose of your role

As a Resourcing Partner, you’ll be aligned to a functional area, working closely with managers up to director level. Working in a strategic partnership with your stakeholders you will have a good understanding of the functional area – you’ll also help them to provide the right number of people with the right skills to meet their overall objectives, keeping abreast of all recruitment developments.

You will be naturally resilient and a solutions provider, pro-actively sourcing candidates to minimise agency usage by filling roles through direct sourcing methods. Working proactively and strategically with your stakeholders, you’ll be bringing new ideas to the table around attraction and assessing quality candidates, alongside shaping and promoting inclusive recruitment processes. To help you make informed recruitment decisions you will regularly use management information alongside forward planning and thinking about the commercial impact. To do this effectively, you’ll collaborate with Resourcing colleagues, HR & organisational development partners (HR&OD partners) and our People Hub team. Your collaborative approach will often mean your success relies on your leadership skills and direction of the Resourcing Advisers to achieve recruitment targets.

You will also get the opportunity to lead on functional and organisational impacted projects.

How We’ll Measure Your Success

• Financial performance against your budget
• Delivery of resourcing projects and plans
• Contributing to the Resourcing team’s goals and meeting team’s targets
• Building trusted partner relationships with key stakeholders
• Feedback from your customers and colleagues in HR
• Delivery of your own objectives and service level agreements (SLA’s)
• How you’ve demonstrated the behaviours we expect of everyone every day

You’re accountable for…

our customers – our people – our reach – our impact – our service

• Identifying business needs and developing short, medium and long term resourcing plans (including selection and assessment) which support the people plan for your area and the wider organisation
• Designing and implementing cost effective resourcing plans which comply with current legislation and internal governance – offering speed and flexibility
• Understanding different attraction methodologies and inventory so you can advise the best way to deliver the right calibre candidate into the right role
• Designing and managing end to end processes, with limited administration support, which provide both the stakeholder and the candidate an efficient, engaging and an inclusive recruitment experience
• Working in partnership with People Hub colleagues to ensure candidates are experiencing a positive onboarding experience
• Advising on and implementing appropriate assessment processes and tools ensuring an inclusive recruitment process
• Advising and supporting the stakeholder at every stage of the recruitment process, and beyond
• Working to source and attract the right candidates – this includes direct sourcing using tools like LinkedIn and CV databases
• Working to build a talent pipeline for key roles across the Financial Ombudsman Service
• Hitting deadlines and the budget requirements for the recruitment activity
• Managing our third party suppliers effectively to make sure they’re delivering quality, cost efficiency and are meeting expectations around quality of service
• Being accountable for sharing up to date market intelligence and key performance indicators which will inform and advise hiring managers and HR colleagues about performance and value, market trends / external issues, competitors, supply and demand affecting our hiring processes
• Using management information to measure the effectiveness of your recruitment campaigns
• Making sure the service we deliver is of a consistently high quality
• Delivering and sharing resourcing best practice across HR
• Promoting and helping to build an inclusive working environment
• Implementing continuous improvements and working on projects as directed by the Resourcing Manager
• Achieving success and meeting targets through others
• Representing the Ombudsman at external recruitment events
• Some UK travel may be required

Your Experience Includes…

• Relevant experience and the ability to demonstrate the level of skills and knowledge required for the role
• Relevant experience working within a fast-paced changing environment, showing the ability to deal with ambiguity
• Being a proven talent acquisition professional with the ability to constructively challenge an approach and offer workable and creative solutions – able to find new solutions to historic issues
• Proven partnering experience with stakeholders at all levels – excellent relationship management skills
• Working with employer branding
• Having experience of volume and specialist recruitment – experience in planning and delivering on campaigns
• Understanding and implementing different recruitment processes
• Working to deadlines, managing multiple tasks and operating within a budget
• Delivering psychometric testing for recruiters
• The ability to lead and deliver on impactful projects
• You’ll be naturally well organised, with a keen eye for detail and have the ability to produce meaningful reports when presented with data.
• Relevant experience in shaping and promoting inclusive recruitment processes
• Having excellent negotiation and supplier relationship skills – making sure we receive high quality and cost-effective services from third parties
• Building the reputation of the HR function through delivery of a first-class customer service
• Being people solutions oriented and having a proactive approach with strong attention to detail
• An independent thinker and able to multi-task and prioritise
• The ability to maintain a calm, positive and professional approach under pressure – showing resilience and tenacity
• The ability to work collaboratively to achieve results – having the drive to deliver the right outcomes and results