Resource Coordinator based at Catterick

Amey is mobilising 2 Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD’s Future Defence Infrastructure Services (FDIS). The RAMS contracts are across Central and Northern England, Wales, Scotland and Northern Ireland. The contracts include responsive and planned preventative maintenance as well as improvement and refurbishment projects to approximately 25,000 homes.

Are you a Resource Coordinator seeking the next step in your career? Here at Amey we are looking for a Resource Coordinator to join an enthusiastic, customer centric team that supports operational performance by utilising and monitoring the system to ensure all response, void and Planned Preventative Maintenance tasks are correctly appointed scheduled within contractual timeframes.

Job Title: Resource Coordinator

Location: Catterick

Contract: Permanent

Hours Per Week: 37.5

What will this role involve?

As Resource Coordinator you will assist with the management of complex repair tasks ensuring that supply chains and Amey operational staff are aware of the need to sequence work to reduce the disruption to families. Supporting the National Service Centre by providing data to enable them to book planned maintenance tasks. The key to this post is negotiate with and influence families understanding the challenges of Service Life and ensure families feel valued and supported.

Daily tasks will include but are not limited to:

• Liaise with Supply Chain engineers to confirm availability of appointments when booking follow on work with occupants.
• Where works are not completed at the first visit ensure the task is passed to the ring fenced urgent and emergency team to complete within 24hrs
• Monitor the completion of move in preparation works and highlight any concerns with completion to the Customer and Community Engagement Officer.
• Ensure that any tasks that fall outside the remit of the contract are captured as Billable Works.

What are we looking for?

General office work experience and passionate about collaboration and Customer Service Excellence.

• Experienced in data processing, planning, scheduling and general administrative duties in a fast-paced environment
• Educated to NVQ Level 2 standard or equivalent experiential experience.
• Experience in customer service.

In return:

Our rewards make us feel valued here at Amey. If you’re happy, you’ll think better. It’s a simple formula but one that puts your wellbeing as a top priority, that’s why we’ve worked hard to build a reward and benefits program that puts you first, including;

• Competitive salary
• Exceptional development and progression plan
• Contributory Pension Scheme
• Minimum 24 days holiday + Bank Holidays
• Additional Leave Purchase Scheme
• Amey Rewards Portal including healthcare, free GP service, dental and childcare vouchers

About Amey

We’re all originals here and our individuality is an asset. We have unique backgrounds and personalities, which means we all bring different ideas to the table. But we do have one thing in common: we all take personal pride in our public service. With every drop of water and spark of electricity we supply, with every bolt we tighten and with every guiding golden nugget of advice, we better manage the services that we all use and rely on every day, ensuring every household in Britain benefits from our work.

Amey is one of the top five support services suppliers in the UK. We employ 14,000 people, have a turnover of £2.1bn and a strong forward order-book. Every household in Britain benefits from the work we do. We maintain the UK’s road and rail infrastructure, keep schools safe and clean, manage the UK’s defence estate, safely escort prisoners and keep prisons and courts secure. We also collect and process waste, as well as deliver utilities services. All of this is underpinned by our leading consulting capabilities which uses engineering design and data analytics to better manage the services we all use and rely on

As one of us, you can really be you because your individuality is an asset. You’re surrounded by a team of people who want you to grow and embrace new challenges. People who care about your job satisfaction as well as your wellbeing. There’ll be experiences as original as you are, in a career that can feel like many rolled into one. You’ll be stretched but always supported. Whether it’s working on the biggest bridge in the country, learning to get to grips with the latest technology, or just working with a great group of people every day, you’ll find what gets you out of bed in the morning at Amey.

The Duke of Edinburgh’s Gold Business Award

Are you under 23 years old? Are you looking for a new challenge? Do you want to be the next rising star within Amey?

Go the extra mile; gain new skills, push yourself physically, help others and explore new places. Gain friendships, experiences and memories that will last a last time – and have lots of fun too! The aware is run over an 18-month period and there are five modules and an awards presentation included. Visit amey.co.uk/dofe for more information