Resettlement Supervisor

Job Overview/Summary:

The Resettlement Supervisor will be responsible for providing leadership and support to the Afghan Placement & Assistance (APA), Afghan Integration & Resettlement Services (AIRS), and Reception & Placement (R&P) case management team. The Resettlement Supervisor will supervise casework staff and serve as the focal point for all case management needs. They will be responsible for the day-to-day work of caseworkers, supporting the delivery of core services, reporting, and administrative tasks. The Resettlement Supervisor must be committed to working in a dynamic, fast-paced environment with a team committed to offering high-quality, community-based program. They must have sound judgment and be comfortable making decisions in a fluid environment.

Major Responsibilities:

• Perform supervisory responsibilities for assigned staff and functions as the chief point-of-contact for all case management support: objective setting, training, performance evaluations, regular 1:1 meetings, professional development and coaching; oversees and manages workflow; provides staff with ongoing support for the delivery of core services and robust case management;
• Work with Program Manager to support day-to-day program administration including tasks such as data-tracking, program compliance and reporting according to the Bureau of Population, Refugees and Migration (PRM) Cooperative Agreement;
• Serve as the primary liaison to U.S. ties during the pre-arrival period, including completion of U.S. tie agreements and assurance of cases;
• Direct the daily activities of assigned staff including prioritizing daily and weekly work responsibilities and providing technical assistance to staff with programs including Efforts to Outcomes (ETO), Immigration & Refugee Information System (IRIS), and Integra;
• Ensure that all refugees have affordable, safe housing; assists caseworkers with developing new housing/landlord relationships and collaborates with staff to identify leads on housing needed for new arrivals;
• Complete placement determination and program oversight for all minor cases, ensuring that all practices and procedures are followed and that all minor services are delivered by resettlement casework staff;
• Direct Cultural Orientation activities for new arrivals, coordinating with instructor and casework staff to assure timely and compliant delivery of Cultural Orientation;
• Work collaboratively with Resettlement and other departments to ensure that recently arrived refugees are provided high-quality services within the department and connected to services in other departments;
• Review case files at regular intervals; commits to regular supervisor review of files and to coordinating peer reviews among casework staff;
• Review and submits R&P period (90-day) reports in IRIS; supervises the correction of both period reports and case files with casework staff;
• Carry a small caseload of cases, as needed, to support the needs of the department;
• Provide supervision to interns and volunteers in the department;
• Other duties as assigned.

Job Requirements:

Education:

Bachelor’s degree preferred

Work Experience:

• 1-3 years of program coordination experience within the social /human services preferred;
• 3+ years of experience with refugee programs strongly preferred;
• 1+ years experience supervising staff; preferably within a social services environment strongly preferred;
• Experience with grant-funded programs, especially federally-funded programs, strongly preferred;
• Experience working in a direct-service role preferred;

Demonstrated Skills and Competencies:

• Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred;
• Competency in Microsoft Office required; additional technical skills an asset;
• Strong written and verbal communication skills, including the ability to make presentations required;
• Experience working within databases, including reporting, strongly preferred.

Language Skills:

Proficiency in a refugee language (especially Dari, Pashto, Arabic or Swahili) an asset

Working Environment:**

• Standard, professional office environment;
• This position will be based at the El Cajon office location;
• Regular travel to off-site locations is required;
• Access to a reliable vehicle to travel regularly throughout the service delivery area;
• Must be able to drive IRC van for company business, including during evening and weekend hours.

Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.