Resettlement Program Specialist

POSITION SUMMARY:

HIAS seeks a Resettlement Program Specialist to oversee core services for newly arriving refugees and provide case management during their first 90 days upon arrival. This role works towards the goal of ensuring refugees’ self-sufficiency at the end of the service period. Key responsibilities will be overseeing pre-arrival preparations and resettlement core services according to the requirements listed in the Cooperative Agreement. The Resettlement Program Specialist will represent HIAS Austin at community meetings and events, compile necessary programmatic reports, complete monthly invoicing, and lead a team providing efficient and essential services to newly arrived refugees. This role has external contact with clients, volunteers, representatives of other social services agencies, and the community.

ESSENTIAL FUNCTIONS:

• Works in partnership with case managers on planning for and coordinating services for the arrival of new refugees including pre-arrival scheduling and preparing housing.
• Oversees that clients access social services, including enrollment in public benefits, school, employment services, and any additional services they may qualify for.
• Aligns quality of services across the resettlement program, ensuring that the program is both in compliance with the federal guidelines and working toward the best interest of clients.
• Ensures that all program logistics, both pre- and post-arrival, are managed appropriately, developing and refining systems as needed.
• Prepares monthly and quarterly reports as needed.
• Tracks client and administrative funding according to the State Department’s requirements, including preparing and submitting monthly invoices.
• Documents client interaction and service in a timely manner and in compliance with program requirements.
• Advocates on behalf of the clients throughout the broader community and represent HIAS Austin in the community.
• Participates in and attends Quarterly Consultations to collect local stakeholder feedback regarding the implementation of the R&P program in the community.
• Works collaboratively with volunteers to maximize assistance to clients.
• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS:

• Undergraduate degree required; graduate degree preferred.
• 3-5 years of relevant professional experience, including management of diverse teams and understanding of or experience with effective case management practices.
• Understanding of available community resources that impact and/or benefit the targeted client needs.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following-up, and documenting client interactions and proactively supporting client’s pursuit of goals.
• Knowledge of U.S. Refugee Program required; previous work experience at a national resettlement agency or resettlement affiliate is preferred.
• Experience in managing federal grants preferred.
• Knowledge of IRIS client management system is highly desired.
• Well-organized and detail-oriented; ability to prioritize duties and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills, and able to effectively communicate with individuals and groups.
• Strong computer skills, including use of Microsoft Office Suite and databases.
• Ability to work with a high degree of autonomy and accountability while being a team player.
• Self-starter and ability to take the initiative on new projects.
• Valid drivers’ license with access to reliable transportation.
• Ability to work outside of the 9-5 schedule, as needed.
• Travel, to include travel to insecure operating environments, may be required.

HIRING PROCESS:

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

ABOUT US:

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

VISION:

HIAS stands for a world in which refugees find welcome, safety and opportunity.

MISSION:

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

VALUES:

Welcome • Acogimiento • Hospitalité • Hachnasat Orchim

We Welcome the Stranger

Justice • Justicia • Justice • Tzedek

We Pursue Justice

Empathy • Empatía • Empathie • Chesed

We Approach our Clients with Empathy

Partnership • Compañerismo • Coopération • Chevruta

We Believe in Changing the World through Partnership

Courage • Coraje • Courage • Ometz

We Act with Courage to Build a Better World

Resilience • Resiliencia • Résilience • Ruach

We Adapt and Thrive, Continuously Demonstrating our Resilience

DIVERSITY:

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

SAFEGUARDING:

HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures